Regional Operations Support Manager
Description
Salary up to £60,000
Company Car and up to 15 % Company Bonus
Glasgow West (Cardonald)
- Occasional Travel across North England & Scotland Region
At Volvo Trucks we keep the world moving and it is our people who create the real impact. We are innovators, problem solvers and collaborators who are committed to customer success, strong performance and a future shaped by smarter and more sustainable transport solutions.
As Regional Business Support Manager, you will lead our regional service market support team across the North and Scotland and work closely with dealership colleagues to strengthen process effectiveness, efficiency and customer service. You will build a strong internal structure support end to end operations and use data and analytics to guide decisions that increase capability across the region. Your work will help deliver our regional strategy and drive customer success and sustainable profitable growth.
Who are you
We are looking for an enthusiastic and conscientious individual who brings clarity to complex situations and inspires confidence through strong communication and practical problem-solving. You care about developing people and improving ways of working and you thrive in an environment where collaboration and service excellence matter.
You bring the following
Background in the truck commercial vehicle or automotive industry, ideally within service or aftermarket environments, is advantageous Experience leading a team in a customer or operations environment is beneficial Full United Kingdom driving licence Strong Microsoft 365 capability with particular strength in Excel Proven track record of being proactive and a self-starter with a passion for delivering results through data analysis Experience gathering, consolidating and delivering complex data accurately within required timescales to support business-critical decisions A continuous improvement mindset and a desire to improve ways of working for colleagues and customers What You Will Do
You will work closely with five direct reports who form the core of our regional support structure, including the Regional Administration Manager the Dealer Administrator Team Leader, the Aftermarket Administrator and the Commercial Parts Manager and together you will create a trusted, transparent and high-performing support function for the region.
Inspire and lead your team to deliver operational excellence Build a culture that values quality, accountability and employee engagement Ensure effective processes for invoicing, warranty claims, dealer administration and compliance Strengthen collaboration with dealership teams to maximise efficiency and customer satisfaction Identify opportunities for digitalisation that simplify work and enhance service Support uptime initiatives and ways of working with connected trucks Use data insights to monitor performance, manage risk and drive profitable growth Coach service market colleagues to improve competence and reduce waste Oversee the management of the regional fleet, including purchasing and replacement Partner with regional leaders to deliver projects and process improvements that move the business forward
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Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people
- to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.