Expert Customer Experience

Salary: Thương lượng Responsible for implementing, standardizing, and managing all customer feedback collection activities, measuring satisfaction levels (CSAT/NPS) at touchpoints; centralizing feedback data, monitoring operational effectiveness, and proposing service improvements based on data. I. Details: 1. Customer Feedback Management Support the implementation and standardization of customer feedback collection processes at touchpoints according to existing guidelines and SOPs. Coordinate with operations teams...