Solution Specialist – Contact Center & Telephony – 16973

Assignment Description

We are looking for an experienced Technical Solution Expert

What You Will Work On

• Ensure stable and efficient operation of Contact Center and telephony solutions
• Manage incidents, changes, and continuous service improvements
• Drive enhancements in user experience, processes, and documentation
• Collaborate with internal stakeholders and external vendors
• Handle lifecycle management and release planning
• Contribute to transformation initiatives toward new service solutions
• Act as a bridge between business and IT to align solutions with business needs
• Support governance and vendor management activities

What You Bring

• Minimum 4 years of experience with Contact Center solutions (preferably Puzzel)
• Experience with telephony solutions (fixed and mobile)
• Documented experience working with IT solutions
• Good understanding of applications and infrastructure within telephony
• Knowledge of both traditional and cloud-based telephony solutions
• Experience working with Microsoft 365
• Experience managing IT services and objects
• Experience with vendor governance and supplier management
• Experience working between business and IT
• Experience in agile environments
• Experience with IT projects and requirements management
• Strong communication skills in Swedish and English (spoken and written)
• Structured, proactive, and solution-oriented mindset

If this sounds interesting, please send your CV to