Senior IT Service Manager – 14858

Assignment Description:

We are looking for a Senior IT Service Manager to join our dynamic team.

What you will work on:

• Act as the primary point of contact for IT deliveries supporting Safety and Health within the People & Culture (HR IT) domain
• Manage daily operations, support, and maintenance of the HR application portfolio, including second- and third-line support
• Translate business needs and requirements into effective IT solutions in collaboration with solution architects and IT specialists
• Represent IT in meetings with business stakeholders and ensure alignment between business and IT
• Organize, lead, and facilitate stakeholder meetings and follow up on actions and decisions
• Create, update, and maintain documentation to ensure compliance with IT processes, governance, and guidelines
• Drive continuous improvements in IT service processes such as incident, problem, and change management to enhance customer experience
• Support the transition from legacy applications to modern, globally aligned HR IT solutions

What you bring:

• Proven experience in operational IT service delivery management with a strong focus on support and maintenance
• Experience working with second- and/or third-line support in complex IT environments
• Strong communication skills and a proactive, customer-oriented mindset
• Demonstrated stakeholder and client management experience in large, global organizations
• Ability to build trust and engage stakeholders at both operational and strategic levels
• Basic understanding of IT infrastructure, system integrations, security concepts, and automation tools
• Fluency in English and Swedish, both written and spoken
• Experience working in a global context and familiarity with ServiceNow is an advantage
• A structured, well-organized, and self-driven working style with strong collaboration skills

If this sounds interesting, please send your CV to