Application Support Senior – Digital Services – 16742

Assignment Overview

We are looking for a Senior Application Support Consultant

What you will work on

• Providing application support for Trip & Tracking and Map Tracking teams
• Proactively monitoring systems to reduce production incidents and downtime
• Managing incidents and support cases through support channels such as email and Slack
• Monitoring logs, alarms, and system performance metrics
• Analyzing graphs, dashboards, and monitoring data to detect anomalies
• Handling critical alerts and alarms related to system thresholds or queue growth
• Acting on alarms and incidents through monitoring tools such as BSM
• Notifying managers and product owners about critical incidents (P1, P2)
• Participating in daily runtime meetings focused on production system status
• Quickly identifying root causes of incidents and coordinating with the responsible teams
• Working proactively to prevent recurring issues and improve system stability
• Monitoring deployments and being extra attentive during releases in PROD and QA environments
• Supporting development teams with troubleshooting and incident communication
• Handling escalated support cases and coordinating resolution
• Training first-line and second-line support teams on services and support procedures
• Continuously improving knowledge of the team’s services and systems
• Identifying opportunities for operational improvements and reliability enhancements

What you bring

• University degree in Computer Science or a related technical field
• Minimum 5 years of experience in application support or production support roles
• Strong troubleshooting and incident management skills
• Experience working with monitoring and observability tools such as Grafana and Kibana
• Experience analyzing logs, system metrics, and monitoring dashboards
• Knowledge of server-based or cloud-based infrastructure environments
• Ability to investigate databases and validate system data
• Experience supporting complex backend and frontend systems
• Strong communication and stakeholder collaboration skills
• Ability to work proactively and independently in incident management
• Experience coordinating support processes and handling escalations
• Positive team-oriented mindset with strong ownership and accountability
• Experience with Java-based systems (Java 17+) is considered a plus
• Based in or able to work in the Gothenburg area
• Fluent in English (spoken and written)
• Valid EU citizenship or Swedish work permit