IT Program Manager – Nordic CRM Transformation

To our client we are now seeking for a IT Program Manager.PurposeThe IT Program Manager is responsible for leading and coordinating the IT delivery of the Nordic CRM transformation, spanning two countries. The program has a significant impact to the current organization and involves 60+ systems and coordination across 10+ technology teams and multiple vendors.The role does not oversee delivery of the core CRM platform itself, but is accountable for managing the end-to-end IT impact of the CRM implementation across the existing system landscape, architecture, and operating model. This includes both upstream customer-facing platforms and downstream operational and enterprise systems affected by the new CRM.A significant part of the role focuses on introducing and integrating new technology platforms alongside the CRM, ensuring alignment with target architecture, delivery plans, and organisational readiness.In addition to the core agile and DevOps delivery teams, the IT Program Manager leads and coordinates IT program streams covering analysis, migration, transition, testing and quality assurance, cloud platform, and architecture.Key ResponsibilitiesOwn overall IT coordination and delivery management for the Nordic CRM transformationLead end-to-end IT change across upstream and downstream systems, including business requirement support towards the core CRM, definition of IT epics, and oversight of agile delivery across multiple DevOps teamsDrive adoption of agile ways of working and promote continuous improvement, including opportunities enabled by AI and automationLead and coordinate IT program streams (analysis, migration, transition, test & QA, cloud platform, architecture)Ensure alignment between business priorities, IT delivery, architecture, and vendor executionManage risks, issues, and delivery trade-offs across a complex system and platform landscapeDrive governance, reporting, and decision material for program and steering forumsProfile & Traits• Proven experience leading large-scale IT transformations in complex organisations• Strong understanding of agile delivery, DevOps practices, and modern platform-based IT landscapes• Able to both support and challenge teams — building capability while maintaining firm delivery focus• Clear, structured, and decisive, with the ability to turn ambiguity into concrete actions and plans• Trusted leader who creates momentum through clarity, collaboration, and accountability• The IT Program Manager reports into the program governance and works closely with an executive steering group consisting of C-level and senior executives across the Nordic organisationStart date: 2026-04-01End date: 2027-06-30