Application Support/Problem Coordinator

For our client we are looking for a Application Support/Problem Coordinator.This role includes Application Support responsibility for two teams, Trip & Tracking which is a backend team that consists of Backend Developers and Team Lead/Architect/Scrum Master and Map Tracking which is mainly a frontend team that consists of Frontend Developers, Testers, BA, PO, SA. The responsibility also includes representing Tracking & Planning as Problem Coordinator with purpose of proactively driving improvements related to the problem/support area. Key Responsibilities: • Responsible for proactively working with all support- and problem related issues to avoid downtime and incidents in Production (Proactively reduce the number of incidents)• Monitoring• Keep track of logs• Incident management• Follow-up / feedback / communication to Stakeholders, internally and externally• Keep track of our various graphs

• understand and be able to analyze our various graphs • Be responsible for various alarms linked to critical levels, eg if queues start to grow• Act on alarms if/when something happens, via BSM etc• Notify Manager + PO about critical incidents (P1, P2) and about problems in test bots etc• Participating in the Daily Runtime meetings where Production Status is in focus• Be proactive and work to reduce the number of incidents (when, for example, bugs occur, work to avoid similar problems in the future). • Quickly analyze where the problem lies and which team is responsible and communicate with them. • Be extra attentive in connection with new deployers as this is often when problems arise eg new bugs etc (PROD, QA)Competence Profile and Qualifications: • We believe you are a team player with an inquisitive mindset who appreciates the various challenges of application support, with end-user experience in focus.• Great personality with inclusiveness, knowledge sharing in focus, positive energy, can-do and ownership attitude• Great communication skills • Collaborates well with manager, team members, other teams and stakeholders etc• Actively participates in team discussions, brainstorming, planning• Good knowledge in troubleshooting• Work proactively and communicate early on bugs/problems we know about (before they have a customer impact/before they are discovered by customers)• To independently handle various types of incidents and support cases that come in via our support channels (Mail, Slack etc). • Relieve other developers in the teams in troubleshooting and communication regarding support and incident management. • Continuously learn and understand the Team's services to become better at solving different types of Support cases. • Stay updated and become even better in our tools (e.g. Support Tool/LogView, Kibana, DB etc).• Train other support staff (First Line (GENT), Offline Desk/Second Line (GBG/BLR), back-up in T&T + MT) in our services so that they can better help us and relieve their support.• Responds to escalated questions in a proactive manner in a timely manner.• Identifies problems and potential improvements; proactively seeks input and suggests ways to address gaps• A university degree in relevant area of field, computer science or similar• Combined with several years of working experience as Application Support• Knowledge about server/cloud-based infrastructure • Deep knowledge in tool like: Grafana, Support Tool/LogView, Kibana, Database management (being able to the database, check different tables, that the data looks correct, etc.) • Experience of Java 17+ is a plus• You are living in the Gothenburg area• You are fluent in English, both written and spoken• You hold a valid work-permit for Sweden or EU-citizenThis role includes Application Support responsibility for two teams, Trip & Tracking which is a backend team that consists of Backend Developers and Team Lead/Architect/Scrum Master and Map Tracking which is mainly a frontend team that consists of Frontend Developers, Testers, BA, PO, SA. The responsibility also includes representing Tracking & Planning as Problem Coordinator with purpose of proactively driving improvements related to the problem/support area. Please note! We offer continuously. That means that we sometimes remove the assignments before deadline. If you are interested we recommend that you apply immediately.PayExpress:We now offer a fast and smooth payment solution, so you don't have to wait through long payment periods. With us, you will receive your payment within 3-5 days after your timesheet has been approved. This benefit is included as standard in almost all our contracts with no extra work on your part. Read more on below link.https://knowledge.eworkgroup.com/payexpress-get-paid-within-days-not-months