Service Desk Analyst

To our client we are now seeking a Service Desk AnalystAssignment DescriptionTo be the first point of contact for our customers and provide IT support and service for customers and our users. You will be in contact with customers from example Sweden, Europe, North America and Australia.Shiftwork (2-shift) between 07:00-23:00. Work according to established processes and instructions Provide first-line support including;-Investigation and diagnosis through phone, remote support and mail- Log all calls and emails in the incident handling system- Support users in the use of computer equipment and internal systems by providing necessary training and advice- Resolving incidents/requests- Maintain a high degree of customer service for all support queries and adhere to all Service Level Agreements- Escalate more complex problems to the relevant 2nd/3rd line groups- Share knowledge and experience with colleagues globally, providing assistance on technical issues.Language skills:Swedish and English while France and Germany is advantage.Must haves:- Good communication skills, with the ability to collaborate effectively and build good relationships.- Problem solving abilities with a solution-oriented approach.- Technical skills gained through education or personal interest (e.g, software, hardware, or other relevant areas).- Language proficiency: Fluent in both spoken and written Swedish and English.