Senior Support Engineer

We are looking for a Senior Support Engineer with a hands-on approach to join our client’s IT team.Our team is responsible for providing exceptional IT support to our end users on-site and around the world. The team is managing our fleet of workstations, software licenses, meeting room AV and console development kits. Key ResponsibilitiesIn this role, you will provide IT support services to employees, contractors, and partners in collaboration with the broader support team:-Respond to user requests and track task XXXX XXXX using a service management platform (e.g., Jira Service Management).-Create and update user instructions and internal IT support documentation.-Participate in both internal team communications and communications with end users.-Assist in developing IT service management processes and IT support workflows.-Identify areas for improvement and contribute as a project team member to internal IT support development initiatives.Candidate Profile / Required Skills-Proven experience in technical support or an end-user-facing IT/engineering role, ideally in an enterprise environment.-Comfortable working in large production environments, including managing access and permissions, IT hardware and software, and vendor relationships.-Experience administering tools and platforms such as Intune, Active Directory, EntraID, and MS Office Online.-Strong communication skills; able to convey ideas clearly and collaborate effectively. English is required, with additional language skills considered a plus.-Motivated to take ownership of issues, identifying when short-term solutions are sufficient and when long-term fixes are needed.-Information security–minded, able to assess the risks and impacts of changes being made.-Thrives in team environments, sharing ideas and learning from colleagues.-Experience contributing to process improvement and identifying areas for optimization.-Collaborative, capable of working with colleagues across different departments.-Investigative, proactive, and able to present ideas clearly and coherently.-Committed to fostering a friendly, inclusive, and professional work environment.-Organized and capable of working independently, with clear documentation of work.-Bonus: basic scripting or automation skills.Allocation: 100%, might change depending on project need.Assignment start date: As soon as a suitable candidate is identifiedAssignment length: Initially a few months, with the possibility of extension.Location: Helsinki (Espoo), Finland. Mostly on-site.Language: Fluent in English, both written and spoken. Finnish and Swedish a plus. Please note! We offer continuously. That means that we sometimes remove the assignments before deadline. If you are interested we recommend that you apply immediately.PayExpress:We now offer a fast and smooth payment solution, so you don't have to wait through long payment periods. With us, you will receive your payment within 3-5 days after your timesheet has been approved. This benefit is included as standard in almost all our contracts with no extra work on your part. Read more on below link.https://knowledge.eworkgroup.com/payexpress-get-paid-within-days-not-months