Service Coordinator

Service Coordinator - Emergency Department Antrim Area Hospital Location: Antrim, County Antrim (On-site) Salary: £25,541 to £27,200 per annum, pro rata Hours: 14 per week (Mon & Sat, 10am - 6pm) Contract: Fixed term contract (until 30th June 2026 with possibility of extension)

Are you someone who brings calm, clarity and kindness to people who need support during difficult moments?

Do you thrive in a role where every interaction can make someone's experience of crisis feel safer, smoother and more human?

As a Service Coordinator, you'll help create a safe and supportive experience for people arriving at hospital in moments of stress or uncertainty. You'll guide a small team, build positive relationships with clinical staff, and make sure the service runs smoothly from the first conversation to the journey home. You'll offer practical and emotional support to patients and those with them, helping them feel reassured and well-informed. By coordinating resources, keeping clear records and responding to evolving needs, you'll play a key part in helping people move through crisis with dignity and confidence.

What will a day in the life of a Service Coordinator involve?

• Acting as the central contact point for the team, the hospital and British Red Cross colleagues.
• Coordinating staff rotas, training needs, supervision meetings and essential service paperwork.
• Supporting patients and those accompanying them with calm, practical and compassionate help.
• Transporting patients home safely and linking them with community support where needed.
• Identifying risks, safeguarding concerns or wellbeing issues and escalating them appropriately.
• Ensuring resources such as vehicles, devices and equipment are maintained and used responsibly.

To be a successful Service Coordinator, what will you need?

• Strong ability to organise, prioritise and manage complex tasks in a fast-paced setting.
• Clear and adaptable communication skills, both spoken and written.
• Confidence using tablets, computers and basic applications such as email, Word and Teams.
• Ability to maintain confidentiality, professionalism and sound judgement.
• Experience working in people-focused environments with an understanding of vulnerable or older individuals.
• A valid manual driving licence would be advantageous.
• Commitment to inclusive practice.
• Comfortable working on your feet for extended periods and supporting patients who need assistance moving between hospital areas.

Interested? The closing date for applications is 23.59 on Wednesday 8th April 2026. Interviews commencing shortly after this date.

In return for your commitment and expertise, you'll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme**.**

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders