Administrator

ABOUT US

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

JOB DESCRIPTION

Do you have strong communication skills and excellent attention to detail? Are you confident working towards targets and deadlines? If so, you may be the ideal Administrator to join the Rent, Service Charge and Customer Accounts team at The Guinness Partnership.

About the role

We are seeking an Administrator to join our Customer Contact team on a 25-hour per week, fixed-term contract for six months. The working pattern is Monday to Friday, five hours per day between 8am and 5pm, based at our Oldham office.

In this role, you will provide a high-quality administrative service, following established processes and delivering an excellent standard of customer support. You will contribute to the development, implementation and monitoring of administrative procedures that support efficient service delivery, while escalating any data quality issues that may impact statutory compliance.

This is a hybrid vacancy, combining three days in the office with two days working remotely.

As a customer-focused organisation, we recognise that how we work is just as important as what we deliver, and we expect our colleagues to demonstrate our behaviours through positive collaboration, accountability, and a commitment to delivering excellent service.

What we are looking for

You will bring:

• Experience working to deadlines and performance targets
• Customer service experience
• Strong attention to detail
• The ability to organise your workload effectively and work methodically on your own initiative
• Strong written and verbal communication skills, with the ability to engage effectively with internal stakeholders.
• A sound working knowledge of Microsoft Office
• Proficiency in Microsoft Excel and Word

If this sounds like the opportunity you are looking for, we would be delighted to hear from you. Please click Apply today.

Interviews will be held on the 16th and 17th April.

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Benefits

• Holidays We offer 25

• 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years’ service, capped at 4 days).

• Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.

• Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.

• Performance Pay Annual Performance Score bonus subject to eligibility

• Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death

• Health Plan Options There are a couple of health care schemes available depending on the post grade

• VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work