Housing & Neighbourhood Officer

JOB DESCRIPTION

At The Guinness Partnership, our Housing & Neighbourhood Teams play a crucial role in safeguarding our communities and supporting our social purpose: providing safe, high-quality homes and delivering essential housing services to the people who need them most.

We are currently recruiting for a full-time Housing & Neighbourhood Officer on a 12-month fixed-term contract to support our communities across the Greater Manchester area.

As a Housing & Neighbourhood Officer, you will provide a friendly housing management service to your residents. Reporting to the Housing & Neighbourhood Manager, you will be part of a dedicated team of Housing & Neighbourhood Officers covering Manchester and the surrounding areas.

You will be the face of Guinness, and your key responsibility is to provide an accessible face-to-face service to both homeowner and rental residents. You will work in a mobile way, out in the area and meet residents. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents.

What we are looking for

We believe that the way we work is as important as the results we achieve. You’ll bring your face-to-face customer service experience and housing knowledge to make a meaningful contribution to our organisational goals.

This is a field-based position requiring travel within your designated area. Travel will be a key part of this role, so you will need a full UK driving licence and access to your own car.

You will also be able to demonstrate:

• Excellent customer service delivery, demonstrating good communication and relationship-building skills.
• The ability to plan and work effectively without high levels of supervision.
• Ability to work ‘on the go’ using mobile technology.
• Strong resource and time management, and the ability to prioritise, delivering value for money.
• Experience of working in a climate of legislative and organisational change.
• Proven problem-solving and decision-making skills.
• Resilience and being able to deal with challenging situations and deliver sustainable outcomes.
• Experience in analysing data and concluding.

To find out more about the role and the essential requirements for the role, please review the role profile.

If you would like to be part of our team, we would love to hear from you - create your application today! Please apply with your CV and a personal statement detailing how your skills and experience meet the essential criteria in the role profile.

Interviews will be held in person at our Oldham office on 16 th and 17 th April.

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Benefits

• Holidays We offer 25

• 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years’ service, capped at 4 days).

• Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.

• Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.

• Performance Pay Annual Performance Score bonus subject to eligibility

• Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death

• Health Plan Options There are a couple of health care schemes available depending on the post grade

• VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work