Team Administrator

Job summary

Please note - This role is not eligible for sponsorship

Band 3 Team Administrator - CYP Complex Situations Service:

We have an exciting position available to join our new Service. We are looking for someone who is flexible and conscientious and have the ability to work on your own initiative, prioritising your work and meeting deadlines whilst maintaining high standards.

Together, we can change lives. Our new service is built on partnership, working hand in hand with children, young people, families, and professionals to provide tailored support for those in the most complex situations. This is your opportunity to join a team that values collaboration, compassion, and creativity, ensuring every young person has the chance to thrive.

What makes this service unique? It brings together a multidisciplinary team, with representation from Staffordshire and Stoke-on-Trent local authorities working alongside health professionals to deliver an enhanced support package for those who need it most. As the first service of its kind locally, and a regionally funded innovation, it represents a bold step forward in integrated care.

Main duties of the job

This role is to provide a comprehensive administrative support service to the CYP Complex Situations Service, cross-covering for peers in other Teams as required.

About us

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

The Trust is committed to the Step into Health scheme and actively encourages applicants from the Armed Forces Communities to apply.

Details

Date posted

27 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Fixed term

Duration

21 months

Working pattern

Full-time

Reference number

232-SPL-7779078-A

Job locations

Harplands Hospital

Stoke-on-Trent

ST4 6TH

Job description

Job responsibilities

1. Providing and receiving routine information which may sometimes require tact or persuasive skills or skills to overcome barriers to understanding. This may also involve providing and receiving complex or sensitive information, and providing advice, instruction or training to groups where the subject matter is straightforward. In particular, this will involve:

Responding to appropriate requests for information

Acting on correspondence responding to, or referring to the appropriate person

Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (i.e. staff, students, external parties)

Liaison with partner services and organisations

Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. photocopying, filing

Handling telephone queries and directing as appropriate.

Assisting patients/clients/relatives during incidental contacts such as phone calls.

Job description

Job responsibilities

Liaison with partner services and organisations

Person Specification

Qualifications

Essential

• RSA stage 3 or equivalent

Knowledge and Skills

Essential

• Good computer skills

Experience

Essential

• Relevant experience in an administration role

Person Specification

Qualifications

Essential

• RSA stage 3 or equivalent

Knowledge and Skills

Essential

• Good computer skills

Experience

Essential

• Relevant experience in an administration role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Staffordshire Combined Healthcare Trust

Address

Harplands Hospital

Stoke-on-Trent

ST4 6TH

Employer's website

https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)

Employer details

Employer name

North Staffordshire Combined Healthcare Trust

Address

Harplands Hospital

Stoke-on-Trent

ST4 6TH

Employer's website