VIP Account Manager
Description
VIP Manager
Key Responsibilities:
- Develop and manage long-term relationships with VIP clients with a portfolio up to 200 players
- Increase player activity in term of deposit amount on a quarterly basis
- Ensure seamless, personalized service and memorable experiences
- Proactively identify opportunities to enhance loyalty and satisfaction
- Ensuring that promotions are consistent, timely, attractive, cost-effective, and relevant and aligned with other areas of the business.
- Finding the cause as well as the appropriate course of action in order to reactivate churned accounts
- Collaborate with internal Payments and CRM to ensure top-tier service delivery
Qualifications:
- Proven experience in VIP/client relationship management for at least 1 year
- Discretion, diplomacy, and a customer-first empathetic mindset
- Ability to work under pressure with a high level of professionalism
- English and French language fluent