Customer Support Agent - German

Job Description & Responsibilities:

· Communication with customers through live chat and e-mails.

· Maintain prompt and empathetic attitude towards customers.

· Acknowledge and resolve customers issues and queries.

· Keeping up to date with products terms, offers and functions.

· Report and escalate advanced customer queries to the relevant departments.

· Perform first-step investigations on queries and issues.

· 3 shift based role (Monday-Friday) 9:00 18:00, 13:00 22:00, 16:00 01:00.

Experience and qualifications:

· Proficiency in both written and verbal English, with excellent language skills.

· Proficiency in both written and verbal German, or French or Dutch with excellent language skills.

· Strong communication abilities, enabling effective interaction and collaboration.

· Solid computer literacy and adept typing skills.

· Ability to perform effectively within a multitasking work environment.

· Previous experience in online customer support will be considered a big plus.