COO

Head of Operations

We are looking for a Head of Operations to hit the ground running in our Cyprus office, based in Limassol.

Role:

• Manage the Operations team covering the VC and Portfolio companies.
• Setting processes and procedures.
• Continuously improving processes and upskilling staff.
• Monitoring the team, setting KPIs and holding the team accountable for their output.
• Retrospective monitoring of chats and email exchanges to suggest improvements.
• Reviewing agreements and documentation before it is sent out to ensure clients receive an optimal service.
• Ensuring good communication between all relevant departments.
• Continually expand the role and grow within the company.

Requirements:

• Experience of Fintech operations, ie from an EMI or Payment Institution.
• Experience of dealing with B2B customers, rather then retail customers.
• Experience of using any of: Intercom / Jira.
• Proven experience in managing a team both office based and remote.
• Ability to adjust and adapt swiftly to varied tasks and responsibilities.
• Keen attention to detail.