Account Manager

Location: Remote from Malta, Cyprus or Marbella

Reports to: Head of Account Management

Responsibilities:

Client Relationship Management:

• Build and maintain strong, long-term relationships with clients by understanding their needs and providing tailored solutions.
• Serve as the primary point of contact for assigned accounts, ensuring timely and effective communication.
• Respond promptly to client queries, concerns, and complaints, delivering effective resolutions.

Sales and Revenue Growth:

• Actively identify opportunities for cross-selling and upselling existing clients on new products and services within the group.
• Analyse client data to identify trends, upsell opportunities, and potential new entities within the client's group of companies.
• Collaborate with the Head of Account Management and AM team to achieve revenue and retention targets.
• Promote new products, services, and promotional offers to current clients, highlighting their value.

Account Coordination and Oversight:

• Monitor the status and performance of client accounts, ensuring they meet agreed-upon objectives.
• Collaborate with internal teams such as sales, marketing and onboarding to ensure smooth delivery of services, addressing any operational challenges.
• Develop and maintain detailed client account plans and performance reports.

Strategic Insight and Market Awareness:

• Conduct research and analysis to identify industry trends, competitive insights, and opportunities for client growth.
• Brainstorm new strategies to strengthen client relationships and enhance customer satisfaction.
• Provide feedback to internal teams to improve products, services, and client offerings based on customer input.

Reporting and Collaboration:

• Prepare regular reports on account performance, sales progress, and client satisfaction metrics.
• Coordinate with marketing and sales teams to align account strategies with broader business goals.
• Participate in team meetings, strategy sessions, and training programs.

Key Skills and Requirements:

• Proven experience in account management, client relations, or sales, within B2B fintech, banking, or iGaming industries.
• Strong communication and interpersonal skills, with the ability to manage complex relationships.
• Data-driven approach to identifying client opportunities and driving revenue growth.
• Excellent organisational and multitasking abilities.
• Familiarity with CRM tools and account management systems such as Freshsales, Intercom and Jira.
• A proactive mindset with a focus on results and problem-solving.
• Knowledge of the iGaming industry and/or Banking is a strong advantage.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunity to work with a dynamic and innovative team in a rapidly growing company.
• Flexible working environment with remote options.
• Professional development opportunities and a chance to grow within the company.
• Promoting new products/services to current customers