2nd Level Support

Requirements:

• Diagnose and resolve technical issues independently as well as part of a team
• Assist with troubleshooting and resolving data-related issues
• Excel at technical data integrations
• Handle escalated support issues via Zendesk
• Keep documentation up to date
• Create and maintain comprehensive project documentation, plans and reports.
• Ensures standards and requirements are met throughout

Experience (2-year minimum) with

• proficient MySQL (can write good structured SQL statements, understands DDL and DML)
• basic Unix familiarity (grep, sed, vi, file permissions, cron, etc )
• Previous experience (preferably in Gaming) would be an asset.
• Knowledge of Zendesk and Jira would be a plus.
• The ideal candidate would have previous experience or a sound understanding of Data Analytics and BI

Employment conditions:

• on shift basis 1st (8 am to 5 pm) or 2nd (12pm to 8pm)