Senior Technical Customer Success Manager

Join Apify on our mission to revolutionize web scraping, automation technologies, and AI agents. Apify collects billions of rows of data from all over the world for science , market research , and finding lost children . We make it possible for AI chatbots to interact intelligently, and we’re making AI agents an integral part of the Apify platform. To support this, we're looking for a Technical Customer Success Manager who can help our customers get real value from our tools, solve their data challenges, and grow with us as we expand what's possible with web automation. What you’ll be working on: Helping developers succeed with our tools: Apify is made by developers for developers, so you’ll need to be comfortable with the nitty-gritty of our SDKs, CLI, API, and Crawlee. Working with the Delivery team, you’ll: Build real relationships with customers and help them see how Apify and our open-source tools fit their technical and business needs. Get them excited about new features and creative ways to use Apify. Jump in with engineers to fix tough problems when customers hit a wall. Keeping customers around and growing their accounts: A lot of our enterprise customers started small, on Free or Starter plans - and scaled up over time. To keep that going, you’ll collaborate across teams to: Run demos, webinars, or workshops that show off what Apify can do. Keep an eye on how customers are doing and try out ideas to keep them engaged. Spot when someone’s at risk of leaving and step in to help. Find chances to grow accounts - think renewals, upsells, or new use cases. Sit down with customers for honest business reviews. Guide promising accounts from a low-touch approach to more hands-on support. Making Apify better: Team up with Product, Marketing, and Sales to figure out what customers really need and push for changes that matter. Spot where things get tricky for users and advocate for fixes. Help prioritize new features that help customers excel and get the most out of Ap