Senior Network Support Engineer

About IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and beyond. About The Role Join a unique senior support role focused on resolving L3 escalations and mentoring L1–L2 engineers. This is not just support

• it’s a hybrid of Linux and network troubleshooting and Python scripting. You’ll tackle complex challenges, co-lead customer calls, and own critical tooling that accelerates our team. Our support team actively contributes to manual product testing, adding variability to your role and deepening your product understanding. Engage with large-scale customer networks and complex environments. This role includes an afternoon shift rotation to support US-based customers and ensure global coverage. On-call duty is company-driven and optional in terms of scheduling
• it will only be introduced after full onboarding and based on both company needs and your readiness. Step into a professional support role where every challenge contributes to team success! What You’ll Do Serve as the primary escalation point for L1–L2 on severe/complex issues (discovery failures, upgrade problems, parsing defects, path-lookup anomalies, API/integration errors). Proactive and timely communication with customers and internal teams. Triaging incoming issues and leading deep-dive troubleshooting across Linux, networking, and APIs. In-depth debugging/troubleshooting and solving customer-reported issues, including Linux logs analysis for all services, service log troubleshooting, and resolving parsing and mapping issues from CLI outputs. Path lookup troubleshooting: Investigate how traffic flows through customer infrastructure, analyze routing decisions, and validate protocol behavior (BGP, OSPF, MPLS, EVPN/