Retention Marketing Specialist

Responsibilities:

• Execute own our organic content calendar from layout to final send
• Coordinate messaging across email, SMS, and direct mail to keep customers engaged
• Build, design, and send multiple email campaigns per week in Klaviyo
• Own email design from Test subject lines, segmentation, and creative to improve key metrics
• Refresh and optimize lifecycle flows including Welcome, Browse, Cart, Checkout, Post Purchase, and Membership inside Klaviyo and Postscript
• Create short form SMS copy in Postscript that matches our brand voice
• Plan and launch direct mail campaigns in PostPilot
• Opportunities to also manage social media calendar (instagram)
• Improve returning customer revenue through thoughtful touchpoints
• Bring fresh ideas that strengthen customer loyalty and deepen retention

Tools you’ll use:

• Klaviyo for campaigns, flows, segmentation, testing, and reporting
• Postscript for SMS campaigns and automations
• PostPilot for direct mail execution
• Canva for email design and layout (using editable templates)
• Notion for project coordination
• Google Workspace for communication, planning, and documentation
• Shopify for customer data and basic performance checks
• Triple Whale or similar analytics tools for reviewing retention and revenue impact
• Social media (Instagram, TikTok, YouTube)

EXPERIENCE AND SKILLS REQUIRED:

• At least 2 years of strong Email Marketing experience (required)
• Klaviyo experience is a huge plus
• Prior experience at an agency or ecommerce brand working directly on lifecycle or retention marketing (required)
• Past email design experience with examples or a portfolio
• Comfort writing simple, warm, customer-centered copy
• Curiosity, kindness, and a calm approach to problem solving
• Ability to work independently and communicate clearly
• Bonus points for experience with Postscript or PostPilot, but not required

TECH REQUIREMENTS:

• Computer - at least i7 or equivalent with 16 GB RAM
• Internet Speed - At least 100 MBPS Download speed

Bonuses for the Team Member

• Internet Allowance
• Power Generator
• HMO ($100/quarter)

Job Type: Full-time role with reduced hours during summer months (20-30 hours per week May 15th - July 15th)

Schedule:  12am-9am M-F Pacific Standard Time // 3pm - 12am M-F PHT

Salary Range: PHP 85,000- PHP 115,000 monthly, depending on experience