Incident Manager

We are looking for an experienced Incident Manager to coordinate and resolve major software and system incidents within a critical workshop application used globally. This tool is essential for daily workshop operations, and when it becomes unavailable, both business and end-customer operations are directly impacted.

Beyond managing active incidents, the role includes proactive work aimed at preventing future disruptions, driving technical improvements, strengthening processes, and ensuring a robust service delivery. You will collaborate closely with DevOps teams, developers, support functions, and R&D to secure high availability, stability and a strong user experience.

Responsibilities:

• Lead incident handling from detection to resolution and communication
• Analyze, prioritize and escalate incidents as required
• Communicate clearly with internal stakeholders
• Communicate directly with end-customers
• Conduct Root Cause Analysis and facilitate Lessons Learned sessions
• Support continuous improvement within incident and problem management

Requirements:

• A few years Incident Manager experience
• Ability and willingness to work on-call in scheduled 24/7 rotation
• Fluent in English and Swedish

Meriting:

• Knowledge of electrical or embedded systems within vehicle environments
• Software development experience
• Background as Problem Manager, Assignment Leader or similar

Additional information:

Start: 2026-01-01 End: 2026-12-31 Location: Stockholm, minimum 3 days onsite.

Applications are only accepted through our website

To allow us to consider your application, please review your CV and clearly describe how you meet the above requirements. We also ask XXXX XXXX have started filling in your profile with us at Sigma.

A background and credit check is carried out for all partners and partner companies for every assignment.

• Uppdrag

Incident Manager

• Referensnummer

224209

• Bolag

Sigma Industry Development

• Plats

Stockholms län, Sverige

• Kompetensområde

El & Automation, Energi- & Elkraftteknik, Hårdvara elektronik, Provning & verifiering, Mjukvaruutveckling inbyggda system, RF And Microwave, Funktionsutveckling, Systemdesign, Projektledning, Software development, Digitalisering

• Språkkrav

Svenska och engelska

• Startdatum

2026-01-01

• Längd

2026-12-31

• Publiceringsdatum

2025-12-11

• Svar senast

2026-01-16

• Arbetstid

100 %

• Kontaktperson

Melinda Kafaie, inquiries@consultant.dev, 46765185366