Business Analyst -ServiceNow

Support Scania’s HR Operations with ServiceNow

Scania continues to strengthen its digital HR landscape, expanding ServiceNow HR Service Delivery capabilities within the Global Knowledge Centre in Gdańsk.

We are looking for aBusiness Analyst

• ServiceNow HRSDwho will play a key role in ensuring that ServiceNow effectively supports regional HR operations by aligning system capabilities with real business needs.

This role is ideal for someone who enjoys working close to operations, understands HR processes, and wants to ensure high-quality service delivery through strong system knowledge, structured analysis, and close collaboration with HR and global IT teams.

As aBusiness Analyst

• ServiceNow (HRSD), you will play a key role in ensuring efficient, reliable, and continuously improving HR services across Europe. Acting as the link between regional HR teams and the Global ServiceNow HRSD function, you will help translate business needs into high-quality system solutions that support HR service delivery.In this role, you will work hands-on withServiceNow HR Service Delivery, supporting requirements management, testing, defect handling, functional support, and knowledge management. You will represent European regions in discussions with the global team, ensuring alignment between local needs, global standards, and system capabilities.

Manage requirements and represent European regions

Ensure quality through testing

Own defect management as a single point of contact

Provide functional support and enable HR agents

Contribute to knowledge and continuous improvement