Virtual Receptionist, Administrative Assistant

🔥 6 hours ago

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B2B • eCommerce • SaaS

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Answer incoming calls via RingCentral, transfer calls, and ensure no calls are missed • Respond to and manage incoming text messages professionally and promptly • Perform light administrative tasks, including: Email management (sorting, responding, forwarding, and organizing) • Calendar management (scheduling and rescheduling appointments) • Assisting with minimal scheduling tasks for field staff • Utilize a CRM system (ServiceTitan, ServiceBridge, or similar) to: Dispatch service technicians • Assist with light task/report writing (training provided) • Collaborate with the team to ensure smooth daily operations • Maintain professional communication with clients and internal staff

🎯 Requirements

• Proven experience in receptionist, customer support, or administrative roles (virtual experience preferred) • Familiarity with CRM platforms (ServiceTitan, ServiceBridge, or similar) • Strong phone etiquette and ability to handle multiple calls/messages simultaneously • Excellent written and verbal communication skills in English • Ability to work independently, manage time effectively, and handle confidential information • Tech-savvy with experience using communication tools such as RingCentral, email platforms, and cloud-based software • Previous experience with service-based companies (e.g., construction, home services) is a plus • Knowledge of dispatching procedures and customer scheduling workflows

🏖️ Benefits

• Training provided for specialized tasks and software • Performance reviews are conducted annually with potential for rate increases