Strategic Customer Success Lead

🕒 Yesterday

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11 - 50 employees

Founded 2024

🤖 Artificial Intelligence

Artificial Intelligence • B2B • SaaS

Bluefish AI is a technology company that specializes in developing advanced artificial intelligence solutions to enhance decision-making processes and improve efficiency across various sectors. The company utilizes innovative algorithms and machine learning techniques to provide data-driven insights and automated solutions for businesses.

📋 Description

• Own value delivery for a portfolio of strategic, enterprise customer accounts, ensuring customers reach meaningful value milestones through direct, high-touch engagement. • Serve as a strategic partner and advisor to customer stakeholders, providing guidance on AI adoption, measurement strategy, and campaign optimization. • Partner closely with Account Leads to ensure day-to-day engagements reinforce global business goals, renewals, and expansion efforts. • Develop and execute customer-specific success plans aligned to customer objectives and measurable outcomes. • Drive deep product adoption by helping customers understand not just how to use Bluefish, but how to apply it within their broader marketing and measurement strategy. • Monitor account health using usage data, customer feedback, and sentiment to proactively identify risks, adoption gaps, and opportunities. • Translate risk signals into proactive mitigation plans that improve retention and long-term outcomes. • Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales, and Support to deliver a seamless, high-quality customer experience. • Develop and maintain excellent knowledge of the Bluefish product and AI ecosystem to strategically advise customers and contribute to thought leadership. • Synthesize learnings from strategic accounts and feed insights back into the broader CS team, helping refine value frameworks, success patterns, and how the broader team delivers customer outcomes.

🎯 Requirements

• 5+ years of experience in account management, customer success, or strategic partnerships—ideally in SaaS, ad tech, or marketing technology. • Proven experience delivering value to enterprise customers in high-touch, relationship-driven roles. • Strong background in advertising, campaign strategy, and measurement; experience advising customers on media strategy is required. • Demonstrated ability to operate as a trusted strategic advisor to senior customer stakeholders. • Comfort working with data, usage signals, and customer feedback to inform strategy and recommendations. • Strong communication and relationship-building skills, with the ability to explain complex concepts clearly and confidently. • Highly collaborative, with experience working cross-functionally across Product, Sales, CS Ops, Growth, Services, and Support. • Startup-ready mentality with a bias toward action, comfort with ambiguity, and enthusiasm for building from the ground up. • French-native and English-native language skills.

🏖️ Benefits

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI • Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry • Join an experienced high-performing team where you will have immediate ownership and impact • Experience a true meritocracy with significant career growth upside as the business scales