Staff UX Researcher

🔥 13 hours ago

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51 - 200 employees

Founded 2016

Crypto • Web 3 • Fintech

MetaMask is a leading self-custodial crypto wallet that serves as a gateway to blockchain applications. Available as a browser extension and mobile app, it enables users to track and manage their web3 assets securely and conveniently. With features such as buying, selling, staking, and bridging crypto tokens, MetaMask XXXX XXXX 100 million users worldwide to control their digital assets and interact on the decentralized web with and security.

📋 Description

• Lead end-to-end mixed-methods research • Plan, design, and execute full-cycle research (discovery, evaluative, generative, and strategic) using both qualitative and quantitative methods. • Select and tailor the right methods (e.g., interviews, diary studies, usability tests, surveys, concept testing) to answer high-priority questions for the product and design team. • Deliver robust, timely insights that are tightly aligned with product milestones and decision points. • Communicate insights in compelling, digestible ways (presentations, workshops, artifacts, dashboards, narratives) tailored to different audiences, from Independent Contributors to Executives. • Establish and evolve research best practices, processes, and templates that scale. • Partner with Product, Design, Marketing, Data, and Engineering leads at MetaMask XXXX XXXX research questions, success criteria, and learning roadmaps. • Translate complex findings into clear, actionable recommendations that directly influence roadmaps, feature definitions, and UX decisions. • Identify and articulate trade-offs, risks, and opportunities grounded in user behavior and market context. • Champion user-centered thinking in planning and prioritization forums, ensuring user impact is considered alongside technical and business constraints. • Work across product lanes, and with other UX Researchers, to uncover shared user needs, overlapping journeys, friction points, and systemic UX issues. • Help maintain a Continuous Discovery program that builds a durable, always-on understanding of MetaMask (and future) users. • Mentor and support other researchers and cross-functional partners in sharpening research questions, methods, and interpretation.

🎯 Requirements

• 7+ years of hands-on UX research experience, including at least 3 years in a senior or staff-level role driving strategy in complex product areas. • Deep experience with mixed methods research: strong qualitative craft and working knowledge of quantitative techniques, including survey design and basic statistics. • Demonstrated success owning end-to-end research for multi-surface or multi-product ecosystems, ideally in fintech, trading, or similarly complex financial domains. • Proven track record of influencing senior stakeholders and shaping product roadmaps through research in fast-paced, ambiguous environments. • Ability to translate nuanced, sometimes conflicting data into clear, prioritized recommendations. • Excellent communication and storytelling skills, with experience presenting to leadership and broad, cross-functional audiences. • Strong collaboration skills and experience partnering closely with Product Management, Design, and Engineering.

🏖️ Benefits