HR Tech • SaaS • Enterprise

Remote is a global HR platform that simplifies the process of hiring, onboarding, managing, and paying employees and contractors worldwide. It offers comprehensive solutions for recruitment, payroll management, contractor management, and compliance. The platform supports businesses in handling HR tasks seamlessly and efficiently, ensuring fast and compliant payouts, providing employer of record services, and facilitating employee benefits and equity offerings. Additionally, Remote integrates with various HR systems, allowing for a flexible, scalable, and reliable solution for businesses looking to expand globally.

Senior Manager, Payroll Onboarding Consultants

33 minutes ago

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HR Tech • SaaS • Enterprise

📋 Description

• Lead, manage, and scale the global team of Onboarding Consultants to deliver exceptional client implementation outcomes. • Provide strategic direction, mentorship, and career development to team members. • Define, implement, and monitor operational KPIs, SLAs, and performance metrics to ensure world-class onboarding experiences. • Partner with internal stakeholders (Sales, Product, Customer Success, Payroll, Legal) to ensure cross-functional alignment and smooth transitions through the customer journey. • Champion process optimization, documentation, and automation to improve scalability and consistency. • Develop and execute strategies for continuous improvement in client onboarding satisfaction, efficiency, and quality. • Serve as the voice of the customer during onboarding and advocate for enhancements to Remote’s products and services. • Collaborate with leadership to forecast resourcing needs and support hiring, training, and professional growth of the team. • Drive change management and adoption of new tools, frameworks, and methodologies within the onboarding organization. • Use data and insights to measure impact, identify trends, and inform decision-making. • Act as a thought partner to senior leadership in shaping the onboarding strategy and roadmap.

🎯 Requirements

• Extensive experience hiring, leading and scaling teams in customer onboarding, implementation, or professional services within SaaS, HCM, or payroll environments. • Demonstrated experience in managing global or regional implementation teams serving enterprise clients. • Proven ability to drive operational excellence and scale delivery models across multiple geographies. • You are passionate about people management, enablement, and coaching — you empower, not micromanage. • Analytical and data-driven decision maker with a track record of improving key metrics (CSAT, time-to-live, adoption). • Comfortable working cross-functionally with Product, Customer Success, Sales, and Payroll teams. • Experience working and leading teams in a fast-paced, constantly evolving environment. • Excellent communication, stakeholder management, and project governance skills. • Ability to work asynchronously with a distributed global team. • Writes and speaks fluent English. • It's not required to have experience working remotely, but considered a plus.

🏖️ Benefits