51 - 200 employees

🤖 Artificial Intelligence

Artificial Intelligence • Enterprise • Finance

Hypatos is a company specializing in AI-powered document processing automation. Its platform enhances efficiency by deploying AI agents that handle transactional documents, increasing speed and accuracy while reducing the need for manual intervention. The company offers solutions for various business processes such as accounts payable, travel expenses, and order processing. Hypatos integrates with major systems like SAP and Microsoft, ensuring quick deployment and seamless operation. The platform's capabilities allow businesses to achieve high levels of automation, significantly lowering operational costs and reducing errors.

Senior Customer Success Manager, Fluent German

🔥 8 hours ago

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51 - 200 employees

🤖 Artificial Intelligence

Artificial Intelligence • Enterprise • Finance

📋 Description

• Strategic advisor: Build trusted relationships with executives and senior stakeholders and support them in achieving concrete business outcomes. • Deliver measurable value: Develop and implement success plans that drive adoption, retention, and customer value. • Demonstrate impact: Conduct executive and business reviews, present results, and derive actionable recommendations. • Expand success: Identify cross-sell and upsell opportunities that promote expansion and growth. • Scale excellence: Develop playbooks, best practices, and processes that elevate Customer Success at Hypatos to the next level. • Voice of the customer: Feed insights and feedback to Product, Engineering, and Marketing to continuously improve our AI platform. • Cross-functional collaboration: Work closely with Solution Consulting, Sales, Product, and Operations to ensure a seamless end-to-end customer experience. • Stay current: Track trends in Customer Success, AI, and automation and share your knowledge with customers and colleagues.

🎯 Requirements

• University degree in a relevant field or equivalent practical experience • 3–4 years of experience in Customer Success, Account Management, or Consulting — ideally in a SaaS or AI environment • Proven success in building and implementing customer success processes, playbooks, and strategies • Solid understanding of adoption and retention metrics as well as customer lifecycle management • Experience with enterprise SaaS deployments or digital transformation projects • Excellent communication and presentation skills, able to convey complex topics clearly • Analytical mindset with the ability to interpret customer data and translate it into concrete actions • Passion for AI automation, process optimization, and business transformation • Fluent in English and German (required) • Nice-to-have: Experience in Shared Services, Finance, or P2P environments • Knowledge of AI, Machine Learning, or Intelligent Document Processing • Project management skills and the ability to manage multiple initiatives simult