Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.

201 - 500 employees

Lead/Senior Solution Engineer, PreSales

🔥 4 hours ago

Report problem

201 - 500 employees

📋 Description

• Be responsible for the full spectrum of the technical sales process, from identifying customer pain to proving solutions. • Work closely with assigned sellers, co-owning accounts, and sales campaigns in the assigned territory. • Develop territory plans, participate in sales calls, lead technical deep dives, and conduct Proof of Value / Proof of Concept sessions with customer technical teams. • Contribute to improving internal processes, documentation, and ways of working. • Represent the customer voice in roadmap conversations with Product and Engineering. • Collaborate with the global Solution Engineering Team, Enterprise Account Executives, Sales Leadership, Professional Services, Product Management, and Sales Enablement. • Attend industry events, customer meetings, and company offsites.

🎯 Requirements

• 5+ years of experience as a Solution Engineer (or similar role) at a SaaS or enterprise technology company. • Strong technical depth - ideally spanning APIs, cloud ecosystems, integrations, and enterprise architecture. • Experience guiding customers through complex sales cycles. • Ability to translate between technical detail and business outcomes with clarity and confidence. • Excellent communication and presentation skills. • Fluency in the local language of the market you cover plus English. • A structured, calm approach to problem-solving, even in high-pressure situations.

🏖️ Benefits

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture. • Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI. • Competitive compensation and equity package. • Flexible working hours, 28 vacation days and workation opportunitie