Head of Payments Operations

🔥 11 hours ago

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GR8 Tech is a leading provider of B2B iGaming solutions. It specializes in offering customizable software platforms for online gambling businesses, focusing on enhancing player experience and operational efficiency. GR8 Tech's comprehensive offerings include a full-featured sportsbook, online casino solutions, CRM systems tailored for iGaming, and secure payment gateways. The company emphasizes technology innovation and infrastructure to support emerging markets and multi-currency and multi-language operations, ensuring global reach. GR8 Tech is committed to security and has obtained several certifications to meet industry standards. With solutions ranging from platform customization to comprehensive risk management, GR8 Tech is poised to empower iGaming businesses for success.

📋 Description

• Leading and managing operational teams (Support, Monitoring, Analytics), ensuring seamless day-to-day performance; • Developing and implementing operational strategies aligned with the overall Payments Gateway vision; • Driving process optimization, risk management, and compliance within a high-risk industry environment; • Ensuring automation, efficiency, and scalability of payment operations across multiple jurisdictions; • Collaborating with Product, Technology, and Compliance teams to deliver operational excellence and support product growth; • Defining and monitoring KPIs for operational performance, ensuring high service levels and continuous improvement; • Acting as a key business partner to the Chief Payments Gateway Officer, providing insights and recommendations on operations strategy; • Building, mentoring, and growing a strong operations team culture focused on accountability and results.

🎯 Requirements

• Proven experience (5+ years) in senior operations leadership roles within payments, igaming, fintech or high-risk industries; • Deep understanding of payment flows, support, monitoring, analytics, risk management in complex environments; • Strong track record of managing large, cross-functional operational teams; • Experience working in fast-paced, global, and high-regulation industries; • Strategic thinker with the ability to translate vision into actionable operational plans; • Excellent communication, stakeholder management, and leadership skills; • Ability to work in a dynamic, international setup with multiple time zones and regulatory frameworks.

🏖️ Benefits

• Sports

• gym, yoga, or any activity to keep you active; • Medical
• insurance and wellness services; • Mental health– therapy or coaching support; • Home office
• ergonomic furniture, gadgets, and tools; • Languages
• courses to improve or learn new skills. • Parental support with paid maternity/paternity leave and monthly childcare allowance; • 20+ vacation days, unlimited sick leave, and emergency time off; • Remote-first setup with full tech support and coworking compensation; • Regular team events
• online, offline, and offsite; • Learning culture with internal courses, career development programs, and real growth opportunities.