Artificial Intelligence • SaaS • Beauty

Haut. AI is a SaaS company that provides AI-driven skin analysis and generative AI tools for beauty brands, enabling hyper-personalized digital skincare experiences, product recommendations, and virtual skin simulations. Their platform analyzes millions of images to assess 20+ skin health and beauty metrics with clinical-grade accuracy, offers an always-on conversational assistant (Skin. Chat/SkinGPT) and image-quality capture (LIQA), and integrates with e-commerce and enterprise ecosystems to help brands increase engagement, conversions, and support R&D.

Head of Customer Success

6 days ago

Report problem

Artificial Intelligence • SaaS • Beauty

📋 Description

• Develop and execute the overall Customer Success strategy, aligned with company goals and growth targets • Lead, mentor, and coordinate the work of a team of 3 Customer Success Managers, ensuring high performance and accountability • Build scalable processes, playbooks, workflows, and best practices to drive customer satisfaction • Oversee onboarding, adoption, and lifecycle management across all customer segments • Monitor customer health, engagement, and performance metrics, ensuring proactive intervention when needed • Partner closely with Sales, Product, and Marketing to ensure the customer perspective informs product roadmaps and commercial strategy. • Engage with key strategic accounts, providing executive-level support and guidance. • Identify opportunities for upsell, expansion, and long-term growth. • Implement tools and frameworks that enable operational excellence within the Customer Success team. • Advocate for the voice of the customer across the company.

🎯 Requirements

• 6+ years of experience in Customer Success or Account Management within a SaaS or tech company, including at least 2 years in a leadership or team management role. • Proven experience working with enterprise clients is a must. • Strong leadership skills, with the ability to inspire, motivate, and develop team members. • Proven experience building customer success processes, playbooks, and best practices. • Excellent communication and interpersonal skills, with the ability to build trust and influence stakeholders at all levels. • Deep understanding of SaaS metrics, customer lifecycle management, and customer health frameworks. • Knowledge of eCommerce and related platforms is a strong advantage. • Understanding of AI technologies and modern SaaS ecosystems. • Fluency in English; additional languages are a plus. • Experience implementing or optimizing customer health scoring systems. • Experience integrating CRM tools and CSM platforms into existing workflows. • Background in BeautyTech, eCommerce, or B2B enterprise solutions.

🏖️ Benefits

• Competitive base salary and clear bonus structure • Fully remote position with flexibility across EU time zones • Be part of a pioneering company revolutionizing the BeautyTech space • Work in a collaborative, innovative, and supportive team environment • Make a tangible impact on product development and company growth • Direct impact on company strategy and market expansion • Opportunity to grow your skills and expertise at the intersection of