Enterprise Customer Success Manager

🕒 Yesterday

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201 - 500 employees

Surecomp® is the market-leading provider of digital trade finance solutions for corporates and financial institutions. An industry pioneer for thirty-five years, we enable seamless, sustainable trade by breaking down barriers and fostering collaboration. Our award-winning portfolio of cloud and on-premises solutions streamlines the trade finance lifecycle for frictionless transaction processing, enhanced risk mitigation, compliance, decision support and growth. Underpinned by numerous global offices and an extensive partner network, our prestigious customer footprint spans over eighty countries across the world.

📋 Description

• Develop and maintain strong, strategic relationships with enterprise customers by understanding their business objectives, operational workflows, and technical environments. • Lead complex customer onboarding and implementation programs, managing long-term projects involving banks and corporate enterprises adopting Surecomp’s SaaS platforms. • Act as the project leader for customer implementations, responsible for planning, milestone tracking, execution, and delivery coordination across internal and customer teams. • Manage project governance structures including status meetings, steering committees (SteerCo), executive briefings, and implementation reviews. • Work closely with customers to adapt and align Surecomp solutions to their operational processes, ensuring successful adoption within their trade finance environment. • Coordinate and manage complex integrations with internal banking systems, third-party platforms, and financial messaging networks. • Drive revenue growth through upsell and renewal opportunities, aligned with a clear enterprise account strategy. • Monitor account health metrics and proactively address risks, project delays, or adoption challenges. • Collaborate with Product, R&D, Professional Services, and Support teams to ensure customer feedback influences product roadmaps and service improvements. • Serve as the customer advocate within Surecomp, ensuring internal stakeholders remain aligned with customer priorities and expectations. • Maintain accurate CRM records and manage a data-driven pipeline for expansion and renewal activity.

🎯 Requirements

• 5+ years of experience in Customer Success, Enterprise Account Management, Implementation Management, or Program Management within a SaaS environment. • Proven experience managing large enterprise implementations or complex onboarding projects, including planning, execution, and stakeholder coordination. • Strong project management experience, including milestone tracking, implementation planning, and delivery governance. • Experience working with executive stakeholders and complex enterprise environments. • Commercially savvy with strong negotiation and stakeholder engagement skills. • Proficiency in CRM tools and Customer Success platforms. • Experience working with cross-functional teams to deliver complex enterprise programs.

🏖️ Benefits