Customer Success Specialist

🔥 14 hours ago

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11 - 50 employees

Founded 2019

DESKSPACE is a company specializing in ergonomic office furniture, offering a range of adjustable desks and chairs that aim to enhance productivity and comfort. Their products include height-adjustable desks and ergonomic stools, designed to cater to a variety of workplace needs and styles. DESKSPACE is committed to providing high-quality, durable products with innovative features, backed by extensive warranties and customer satisfaction guarantees.

📋 Description

• You support our customers via email, phone and, where applicable, chat — friendly, solution-oriented and reliable. • You respond to inquiries about orders, products, shipping, returns and complaints. • You document customer feedback and identify recurring issues — proactively proposing improvements. • You work closely with logistics and product development to create optimal solutions. • You help continuously optimize and automate customer service processes. • You use tools such as Shopify, ClickUp, Slack and AI-powered systems to handle your tasks efficiently.

🎯 Requirements

• Experience in customer support, e-commerce or a service-oriented environment. • Excellent German language skills, both written and spoken, are required — you communicate clearly, kindly and professionally. • Good English skills — for international inquiries and internal communication. • Independent, structured working style and a high degree of personal responsibility. • Openness to modern technologies and tools — experience with AI-based systems is a strong plus. • Enjoy helping people and being part of a dedicated remote team.

🏖️ Benefits

• Remote-first mentality: Work from wherever you want. • Flexibility: The position’s workload is aligned with demand — with potential to develop into a full-time role. • Autonomy and influence: Your ideas are encouraged — we work quickly, pragmatically and solution-oriented. • Team on equal terms: We value appreciation, openness and clear communication. • Products that matter: Our ergonomic solutions help thousands of people every day — and you’ll be part of that.