Customer Program Manager

Customer Program ManagerCross-Site Project Coordination | Schedule & Risk Management | High-Visibility Communication | SF Bay Area, CAABOUT NEXXANexxa.ai is building artificial super intelligence for heavy industries — enabling machines, systems and operations to think, decide and act autonomously across manufacturing, large-scale infrastructure, logistics and legacy environments. Our mission is to translate deep technical breakthroughs into operational reality, solving some of the hardest systems-level problems in industry.THE ROLEReporting to CPOWe're hiring a Customer Program Manager to be the operational backbone of our customer delivery engine. You'll manage project schedules, status visibility, and cross-site coordination across Applied AI and core engineering teams operating across global sites — ensuring every engagement ships on time with full visibility. You'll work alongside a Delivery Manager who owns the customer relationship and outcome quality, core-engineering remote project manager. Your job is to make sure the delivery machine runs — schedules are tracked, risks are flagged early, handoffs are clean, and every stakeholder knows exactly where things stand at any given moment.WHAT YOU'LL DOManage end-to-end project schedules for customer engagements across Applied AI (FDE team) and core engineering teams spanning multiple geographies and time zonesMaintain real-time project status visibility — Confluence boards, Jira tracking, weekly status reports — so leadership, engineering, and the Delivery Manager always have a single source of truthRun internal project review cadences: bi-weekly planning reviews, customer submissions reviews, and dev question sessions across all active engagementsProactively identify risks, dependencies, and blockers before they become surprises — escalate to the Delivery Manager with proposed mitigations, not after deadlines slipOwn cross-site coordination across multiple sites — bridging time zones, aligning handoffs, and ensuring nothing falls between teamsDrive daily and weekly status updates across all active projects — post EOD updates in team channels with key changes, blockers, and next actions tagged to DRIsPrepare and deliver weekly internal status reports to the CPO every Friday — consolidating project health, risk register, and upcoming milestones across all accountsTrack and maintain delivery governance artifacts: project plans, feedback/release trackers, QA checklists, go-live readiness assessmentsCoordinate resource allocation and capacity planning across FDEs and engineering — flag overload risks and propose reallocation before quality suffersEnsure Jira hygiene: correct assignees, updated due dates, closed tickets, and clean backlogs — so automated reporting and AI tools produce accurate outputsSupport the Delivery Manager in preparing customer-facing materials: milestone review decks, progress summaries, and QBR dataHOW THIS ROLE WORKS WITH THE DELIVERY MANAGERThe CPM and Delivery Manager share the delivery mission but own different dimensions:You own: project schedules, daily/weekly status tracking, Jira hygiene, cross-site coordination, Confluence boards, internal reporting, resource capacity flagging, and governance artifact maintenanceDelivery Manager owns: customer relationship, outcome definition, delivery quality sign-off, CSAT/NPS, escalation resolution, post-delivery retrospectives, and account expansion insightsTogether: the DM ensures we deliver the right thing at the right quality; you ensure we deliver it on schedule with full visibility and zero surprisesWHAT WE'RE LOOKING FOR5+ years in technical program management, project management, or delivery management — with at least 2 years managing cross-functional, cross-site engineering teamsProven experience managing 3–5 concurrent external facing projects simultaneously without dropping balls — you have a system, not just hustleStrong command of project management tooling: Jira, Confluence, Rocketlane (or similar), and spreadsheet-based reporting. You're the person who keeps these tools clean and current.Experience coordinating across time zones and distributed teams — you've worked with India/APAC engineering teams and know how to structure async handoffsExcellent written communication — your status updates are crisp, your escalations are clear, and your meeting notes are actionable. You don't write paragraphs; you write bullet points with owners and dates.Technical fluency — you can read architecture docs, understand data pipeline concepts, and have productive conversations with engineers about scope, effort, and trade-offs. You don't need to code, but you need to understand the work.Anticipatory mindset — you see risks coming before they materialize. You flag a Milestone 1 delivery risk on Monday, not on Thursday when it's due.Experience in enterprise SaaS, consulting delivery, or systems integration. Heavy industry experience (manufacturing, supply chain, energy) is a strong plus.KEY SUCCESS INDICATORS100% of active projects have up-to-date Confluence boards with milestones, DRIs, and dates — refreshed daily, not weeklyZero surprise delays — risks are flagged at least 1 week before they impact a deadline, with proposed mitigationsWeekly status reports delivered to Shashank (CPO) every Friday for Monday leadership calls — no exceptions, no late submissionsCustomer communication cadence running on schedule: weekly updates sent, bi-weekly check-ins held, milestone reviews documentedCross-site engineering alignment verified at every handoff — India team has clear specs, context, and deadlines before they start workJira data quality at 100% — accurate assignees, no stale tickets, closed items marked done. Automated reports pull clean data.Resource conflicts identified and escalated before they impact delivery — capacity planning is proactive, not reactiveNICE TO HAVEExperience with Rocketlane, Asana, or Monday.com for customer-facing delivery managementPrior experience at a fast-growing startup (seed to Series B) where you built the PM process from scratchExperience working with AI/ML engineering teams — understanding model training timelines, data pipeline dependencies, and iterative delivery cyclesFamiliarity with enterprise procurement and vendor management processes (purchasing control towers, SOW reviews, NDA workflows)WHY NEXXAArchitect the intelligence layer for the world's largest industrial companies — your designs will run with top Fortune 100 companiesWork directly with the CPO and CTO on every engagement — ZERO layers of bureaucracyBacked by silicon valley top VCs, with access to their portfolio network and enterprise resourcesEarly-stage equity with significant upsidePlease mention the word PEP and tag RMmEwMTo0Zjg6MjIxMDozMmEwOjoy when applying to show you read the job post completely (#RMmEwMTo0Zjg6MjIxMDozMmEwOjoy). 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