IT Specialist

We’re expanding our team atJustMarketsand looking for a motivated and enthusiasticIT Specialistto join us! If you’re passionate about technology, eager to learn, and excited to support our internal users, we will be glad to consider your candidacy. At JustMarkets, we believe in fostering your growth and providing a space where you can enhance your skills while making a real difference. Join us and become part of a team that values collaboration and fresh ideas! Responsibilities Providing user support via chat and remote access, resolving browser and application issues, password resets, and system shutdownsManaging support tickets, prioritizing requests, and handling escalationsJoining calls to troubleshoot and resolve complex or high-priority issuesConducting technical onboarding sessions for new employees (approximately one per day)Preparing, configuring, dispatching, and repairing company equipmentParticipating in daily team syncs and cross-team communication Providing user support via chat and remote access, resolving browser and application issues, password resets, and system shutdowns Managing support tickets, prioritizing requests, and handling escalations Joining calls to troubleshoot and resolve complex or high-priority issues Conducting technical onboarding sessions for new employees (approximately one per day) Preparing, configuring, dispatching, and repairing company equipment Participating in daily team syncs and cross-team communication Requirements 1–2 years of experience as a IT Specialist or in a similar technical support roleProficiency in macOS, Linux, and/or Windows operating systemsUnderstanding of basic network troubleshootingKnowledge of antivirus solutions and email systemsUnderstanding of network security principlesExperience with communication and collaboration tools such as Mattermost, Slack, or similar platformsIntermediate English proficiency (B1) in speaking and writing 1–2 years of experience as a IT Specialist or in a similar technical support role Proficiency in macOS, Linux, and/or Windows operating systems Understanding of basic network troubleshooting Knowledge of antivirus solutions and email systems Understanding of network security principles Experience with communication and collaboration tools such as Mattermost, Slack, or similar platforms Intermediate English proficiency (B1) in speaking and writing Will be a plus Specialized education or completed courses in system administration or a related technical fieldUnderstanding of VoIP technologies, including AsteriskFamiliarity with the Atlassian stack (Jira, Confluence)Basic knowledge of Palo Alto NGFWExperience with equipment management, asset tracking, distribution, and inventory control Specialized education or completed courses in system administration or a related technical field Understanding of VoIP technologies, including Asterisk Familiarity with the Atlassian stack (Jira, Confluence) Basic knowledge of Palo Alto NGFW Experience with equipment management, asset tracking, distribution, and inventory control We offer 20 paid vacation days per year10 paid sick leave days per yearPublic holidays as per the company's approved Public holiday listMedical insuranceOpportunity to work remotelyProfessional education budgetLanguage learning budgetWellness budget (gym membership, sports gear and related expenses) 20 paid vacation days per year 10 paid sick leave days per year Public holidays as per the company's approved Public holiday list Medical insurance Opportunity to work remotely Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses)