IT Engineer

Who we are Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot. About the Team The IT team is responsible for the internal systems, tooling, and support that keep Typeform running smoothly day to day. We work across identity and access, endpoint management, service management, SaaS administration, and employee productivity tooling. This team partners closely with Security, People, Finance, Product Operations, and R&D to make sure Typeformers have secure, reliable, and well-governed systems. As Typeform continues to invest in AI-enabled ways of working, IT also plays an important role in preparing the internal infrastructure, workflows, and operational foundations that make safe AI adoption possible. About the Role We’re looking for an IT Engineer (Contractor) to strengthen our day-to-day IT Infrastructure and service operations. This role focuses on execution, reliability, and operational ownership. You’ll act as a dependable escalation point for complex issues, maintain core systems, and improve workflows that reduce manual effort and increase service quality. This is a hands-on role where success is measured by stability, responsiveness, and the ability to keep systems running smoothly while improving how work gets done. Things you will do: Act as an escalation point for IT Support, resolving complex incidents and requests while ensuring SLOs and OLAs are metMaintain and administer core SaaS platforms including Okta, Atlassian, Google Workspace, Jamf, and IntuneExecute and improve user lifecycle workflows (onboarding, offboarding, access management)Support and optimize Jira Service Management workflows, SLAs, and asset dataMaintain accuracy of asset and license data across systems such as Torii, Jamf, and FirstbaseMonitor system health and perform regular maintenance, updates, and improvementsDeliver small-to-medium changes, configuration updates, and improvements with a focus on low risk and clear communicationCreate and maintain clear, structured documentation in Notion for support processes and runbooksAnalyze support trends and ticket data to identify friction and propose practical improvementsImplement workflow improvements and automation to reduce repetitive tasksSupport the preparation of systems and documentation for AI-assisted IT workflows Act as an escalation point for IT Support, resolving complex incidents and requests while ensuring SLOs and OLAs are met Maintain and administer core SaaS platforms including Okta, Atlassian, Google Workspace, Jamf, and Intune Execute and improve user lifecycle workflows (onboarding, offboarding, access management) Support and optimize Jira Service Management workflows, SLAs, and asset data Maintain accuracy of asset and license data across systems such as Torii, Jamf, and Firstbase Monitor system health and perform regular maintenance, updates, and improvements Deliver small-to-medium changes, configuration updates, and improvements with a focus on low risk and clear communication Create and maintain clear, structured documentation in Notion for support processes and runbooks Analyze support trends and ticket data to identify friction and propose practical improvements Implement workflow improvements and automation to reduce repetitive tasks Support the preparation of systems and documentation for AI-assisted IT workflows What you already bring to the table: Experience in Corporate IT, Internal IT, or Systems Engineering in a SaaS or technology companyStrong experience with identity and access management (Okta or similar)Experience managing endpoints, ideally macOS environments with Jamf (and/or Intune for Windows)Experience administering SaaS tools such as Google Workspace and AtlassianSolid ITSM foundations (incident, request, and change management)Experience working with service desk platforms, ideally Jira Service ManagementStrong troubleshooting skills across identity, endpoints, and SaaS applicationsExperience improving workflows through automation, integrations, or process improvementsStrong communication skills and ability to work effectively with cross-functional stakeholdersA structured, reliable approach to operational work and ownership of outcomes Experience in Corporate IT, Internal IT, or Systems Engineering in a SaaS or technology company Strong experience with identity and access management (Okta or similar) Experience managing endpoints, ideally macOS environments with Jamf (and/or Intune for Windows) Experience administering SaaS tools such as Google Workspace and Atlassian Solid ITSM foundations (incident, request, and change management) Experience working with service desk platforms, ideally Jira Service Management Strong troubleshooting skills across identity, endpoints, and SaaS applications Experience improving workflows through automation, integrations, or process improvements Strong communication skills and ability to work effectively with cross-functional stakeholders A structured, reliable approach to operational work and ownership of outcomes Extra awesome: Experience optimizing Jira Service Management (workflows, SLAs, asset schemas)Experience with HRIS integrations (e.g., HiBob to Okta) and user lifecycle designFamiliarity with documentation frameworks in tools like NotionScripting experience (Python, Bash, PowerShell) for automation and integrationsExperience improving asset management, endpoint hygiene, or SaaS governanceExposure to AI-assisted workflows or automation in IT environments Experience optimizing Jira Service Management (workflows, SLAs, asset schemas) Experience with HRIS integrations (e.g., HiBob to Okta) and user lifecycle design Familiarity with documentation frameworks in tools like Notion Scripting experience (Python, Bash, PowerShell) for automation and integrations Experience improving asset management, endpoint hygiene, or SaaS governance Exposure to AI-assisted workflows or automation in IT environments *Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. Wemove as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fostersstrong bondsgrounded in respect, transparency, and trust. Wechampion our diverse customer baseby anticipating their needs and addressing their challenges with priority. Committed to excellence, wehold high expectationsfor ourselves and each other, continuously striving to deliver exceptional results. We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.