DevOps Engineer

About ThriveCart: ThriveCart is the leading no-code sales platform for digital course creators, coaches, entrepreneurs, and online businesses looking to boost revenue, drive conversions, and scale audiences. ThriveCart powers over 65,000 businesses and 12 million enrolled students, generating over $2 billion in annual sales. The platform provides all the tools businesses need to create high-converting checkout experiences, manage powerful affiliate campaigns, and deliver seamless student experiences with its built-in learning management system, Learn/Learn+. Location: Remote in EU OR South America Must have full authorization to work in country of residence being in EU OR in South America. The Role We're looking for an able hands-on DevOps engineer who loves being in the trenches. You'll spend your days building CloudWatch dashboards, writing Terraform code, investigating production issues, and making our infrastructure more observable and reliable. This is NOT a planning or coordination role - it's about doing the technical work that keeps a revenue-generating platform running smoothly. What you'll do: Build monitoring systems- Create CloudWatch dashboards and alarms that catch real problems (payment failures, database issues, API errors) before customers noticeWrite infrastructure code- Use Terraform to manage AWS resources (EC2, RDS, CloudWatch, IAM) with code review and automationImprove deployments- Make releases faster and safer through CI/CD improvements and automated rollbacksHandle production issues- Investigate anomalies, respond to alerts, find root causes, and prevent future occurrencesAnalyze performance- Identify bottlenecks in payment processing, database queries, and API responses Build monitoring systems- Create CloudWatch dashboards and alarms that catch real problems (payment failures, database issues, API errors) before customers notice Write infrastructure code- Use Terraform to manage AWS resources (EC2, RDS, CloudWatch, IAM) with code review and automation Improve deployments- Make releases faster and safer through CI/CD improvements and automated rollbacks Handle production issues- Investigate anomalies, respond to alerts, find root causes, and prevent future occurrences Analyze performance- Identify bottlenecks in payment processing, database queries, and API responses What We're Looking For Required Experience (3-6 years) You must have: ⭐Terraformproduction experience - managing real infrastructure with IaC⭐AWS CloudWatchexperience - building dashboards, configuring alarms, writing custom metricsProduction operations- supporting high-traffic web applications where downtime costs moneyDatabase operations- Database system monitoring, performance tuning, backupsDocker & containers- Docker Compose, multi-container applicationsLinux system administration- comfortable with shell scripting and troubleshootingWeb servers- Nginx or Apache configuration ⭐Terraformproduction experience - managing real infrastructure with IaC ⭐AWS CloudWatchexperience - building dashboards, configuring alarms, writing custom metrics Production operations- supporting high-traffic web applications where downtime costs money Database operations- Database system monitoring, performance tuning, backups Docker & containers- Docker Compose, multi-container applications Linux system administration- comfortable with shell scripting and troubleshooting Web servers- Nginx or Apache configuration Nice to Have E-commerce or payment processing infrastructure experiencePCI compliance knowledgeMulti-database architecture experienceOn-call experience for revenue-critical systemsCI/CD pipeline construction E-commerce or payment processing infrastructure experience PCI compliance knowledge Multi-database architecture experience On-call experience for revenue-critical systems CI/CD pipeline construction Personal Qualities Proactive- You spot problems before they become incidentsSystematic- You troubleshoot methodically with data, not guessesClear communicator- You explain complex issues in simple termsDetail-oriented- You catch edge cases and think about failure modesCalm under pressure- Production incidents don't rattle youDocumentation-focused- You write runbooks because you know future-you will thank present-you Proactive- You spot problems before they become incidents Systematic- You troubleshoot methodically with data, not guesses Clear communicator- You explain complex issues in simple terms Detail-oriented- You catch edge cases and think about failure modes Calm under pressure- Production incidents don't rattle you Documentation-focused- You write runbooks because you know future-you will thank present-you Technical Environment Infrastructure you'll work with: AWS CloudWatchTerraform for infrastructure as codeDocker for development environmentsMariaDB 10.11 (multi-database architecture)PHP & Node/typescript application stackNginx web serverMemcached cachingAWS: EC2, RDS, Route53, IAM AWS CloudWatch Terraform for infrastructure as code Docker for development environments MariaDB 10.11 (multi-database architecture) PHP & Node/typescript application stack Nginx web server Memcached caching AWS: EC2, RDS, Route53, IAM You'll be responsible for: Production monitoring and alertingInfrastructure as code (Terraform)CI/CD pipeline improvementsDatabase operations and optimizationContainer orchestrationSecurity and compliance support Production monitoring and alerting Infrastructure as code (Terraform) CI/CD pipeline improvements Database operations and optimization Container orchestration Security and compliance support What Makes This Role Different High impact- Your observability will directly affect how fast we find and fix issuesReal stakes- When payments fail, merchants lose money. Your work matters.Hands-on- You'll write code and build systems, not just coordinate or planComplex system- Multi-database, legacy + modern, payment processing - interesting technical challengesVisibility- Your work is immediately visible to the entire engineering team High impact- Your observability will directly affect how fast we find and fix issues Real stakes- When payments fail, merchants lose money. Your work matters. Hands-on- You'll write code and build systems, not just coordinate or plan Complex system- Multi-database, legacy + modern, payment processing - interesting technical challenges Visibility- Your work is immediately visible to the entire engineering team What Success Looks Like In 30 days: You've responded to your first production alertYou understand the architecture and data flowsYou've identified gaps in our current monitoring You've responded to your first production alert You understand the architecture and data flows You've identified gaps in our current monitoring In 90 days: You've built 2+ dashboards the team relies onYou've implemented 5+ alarms for previously blind spotsYou handle production incidents independently You've built 2+ dashboards the team relies on You've implemented 5+ alarms for previously blind spots You handle production incidents independently In 6 months: You've proactively prevented multiple production issuesThe team depends on your monitoring systemsYou've led an infrastructure improvement projectYou're comfortable on the on-call rotation You've proactively prevented multiple production issues The team depends on your monitoring systems You've led an infrastructure improvement project You're comfortable on the on-call rotation On-Call Shared rotation (about 1 week per month)Focus on critical alerts (payment processing, database issues)Most scenarios have documented runbooksTeam backup available for complex issuesCompensated with time off or additional pay Shared rotation (about 1 week per month) Focus on critical alerts (payment processing, database issues) Most scenarios have documented runbooks Team backup available for complex issues Compensated with time off or additional pay Why Join ThriveCart ✅ Direct impact - Your work directly affects revenue and reliability ✅ Modern practices - Terraform, IaC, CloudWatch, Docker ✅ Interesting problems - Complex distributed systems with real-world challenges ✅ Learning opportunities - Diverse tech stack (legacy + modern) ✅ Collaborative team - Work with experienced engineers ✅ Remote flexibility - FULL Remote role Our Values are: Commit to Excellence Find a Way Help Each Other Keep Growing Data First