Customer Success Engineer

Over 1M developers have used Resend and we are onboarding over 100 new paying customers every day from all over the globe. Many of these customers are coming for a superior support experience. We're looking to extend our cracked Success team to support the next wave of developers. As our user base continues to grow, we have increased demand across all time zones. This role would be based in Brazilian or European Time Zones. In this role, you will… Be the front-line of customer requestsDebug, report, and sometimes fix bugs and regressionsAdvocate for customer needs to the greater Resend teamIterate internal workflows to improve our resolution speed and efficacyProactively build relationships and identify potential papercuts for customersCreate documentation that answers customer questions or showcases solutions Be the front-line of customer requests Debug, report, and sometimes fix bugs and regressions Advocate for customer needs to the greater Resend team Iterate internal workflows to improve our resolution speed and efficacy Proactively build relationships and identify potential papercuts for customers Create documentation that answers customer questions or showcases solutions Who You Are... Love helping solve problems for developersHave 3-5 years of technical support or success experienceCan handle and perform under customer pressureHave experience improving email deliverability Love helping solve problems for developers Have 3-5 years of technical support or success experience Can handle and perform under customer pressure Have experience improving email deliverability What it means to join the team... Honest and low-ego teamAutonomy to “just ship it”Ownership of problems and solutions100% remote team with flexible working schedulesModern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.) Honest and low-ego team Autonomy to “just ship it” Ownership of problems and solutions 100% remote team with flexible working schedules Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.) Learn more about how we work in Customer Success: What is our vision for exceptional supportHow we scale supportHow we work What is our vision for exceptional support How we scale support How we work About Resend We are building the modern email sending platform for developers. We care deeply about quality, creating for everyone and building in the open. We started with an open source project in 2022. Now, we onboard nearly 100 paying customers every day and foster a growing developer community. Our fully remote team of 25 humans spans 7 countries... and counting. We’re backed by a16z, Y Combinator, Basecase, and other top investors. Read about how we work, how we hire, and what we value here.