Customer Care Specialist(clinical background)

About the Role You’ll be the first point of contact for clinicians, hospital teams, and partners using PMcardio—making sure every interaction feels fast, helpful, and human. This role blends clinical understanding, customer empathy, and technical curiosity. You’ll support PMcardio users, troubleshoot product and workflow questions, educate customers on best practices, and partner with Product, Medical, and Engineering to turn recurring issues into better experiences. If you enjoy solving problems, communicating with customers, and helping healthcare teams succeed with impactful technology, you’ll fit right in. Your Role ???? Deliver world-class support:Provide high-quality, personable help for customers across Europe and beyondEducate and enable users:Guide new users to success with onboarding support, demos, best practices, and clear “how-to” explanationsBe the customer voice internally:Capture insights, recurring pain points, and feature feedback and share them with Product, Medical, and EngineeringDrive continuous improvement:Help refine support processes, internal knowledge base articles, and playbooksPartner across teams:Work closely with Sales to support pilots, renewals, and smooth customer experiencesRepresent the brand:Act as a Powerful Medical ambassador—occasionally traveling to customer meetings, trainings, or conferences Deliver world-class support:Provide high-quality, personable help for customers across Europe and beyond Educate and enable users:Guide new users to success with onboarding support, demos, best practices, and clear “how-to” explanations Be the customer voice internally:Capture insights, recurring pain points, and feature feedback and share them with Product, Medical, and Engineering Drive continuous improvement:Help refine support processes, internal knowledge base articles, and playbooks Partner across teams:Work closely with Sales to support pilots, renewals, and smooth customer experiences Represent the brand:Act as a Powerful Medical ambassador—occasionally traveling to customer meetings, trainings, or conferences Your Profile ???? Clinical background:Degree in a clinical or biomedical/life sciences field or equivalent healthcare experienceCustomer-first mindset:You’re empathetic, caring, and genuinely motivated by helping others succeedStrong communicator:Fluent English (bonus points for additional European languages); clear writing and confident speakingProblem solver:You enjoy investigating, asking the right questions, and trying optionsHands-on attitude:You roll up your sleeves, take ownership, and follow through reliablyRelevant experience:Prior work in customer care, clinical support, healthcare operations, or other client-facing rolesMission-driven:Passion for healthcare + technology and excitement about saving lives with AI Clinical background:Degree in a clinical or biomedical/life sciences field or equivalent healthcare experience Customer-first mindset:You’re empathetic, caring, and genuinely motivated by helping others succeed Strong communicator:Fluent English (bonus points for additional European languages); clear writing and confident speaking Problem solver:You enjoy investigating, asking the right questions, and trying options Hands-on attitude:You roll up your sleeves, take ownership, and follow through reliably Relevant experience:Prior work in customer care, clinical support, healthcare operations, or other client-facing roles Mission-driven:Passion for healthcare + technology and excitement about saving lives with AI About us At Powerful Medical, we are building global life-saving technology. Our certified product diagnoses cardiovascular diseases (#1 cause of death globally) by scanning ECGs using AI and machine learning. We’re currently cooperating with several leading healthcare providers within the EU and are backed by both European and Israeli VCs.