Desktop Support Technician (Level 2)

Job Specification: Desktop Support Technician (Level 2)

Target Rate: £145

**Site Location:**East London

Technician Skill Level: Level 2

Start of Service: Tuesday, 07 April 2026

Services in Scope

Deskside support: PC, laptop, peripherals, software

Scope of Work Description

Provide Desktop L2 support for a windows and mac environment. Working technical knowledge in order to troubleshoot Laptops, Macs and iPhone issues. Working with the ticketing system Service Now. Strong verbal and written communication. Experience of managing a team in a busy and fast paced environment. Client facing soft skills.

Requirements & Qualifications

• Technical Proficiency: Proven experience in L2 desktop support within enterprise environments.
• Platform Knowledge: Advanced troubleshooting skills for Windows, macOS, and iOS (iPhone).
• Systems: Proficiency in using Service Now for ticket management and reporting.
• Leadership: Demonstrated experience managing a technical team under high-pressure conditions.
• Communication: Excellent verbal and written communication skills are essential.
• Professionalism: High-level client-facing soft skills suitable for a corporate professional services environment.