People Services Lead

The Opportunity:

We are partnering with a large, complex organisation to appoint an Interim (9 Month FTC) People Services Lead to take ownership of end to end HR operations and transactional services.

This is a critical leadership role focused on delivering a seamless, high quality people service across payroll, HR systems, administration and data reporting. You will play a key role in driving operational excellence, improving processes and enabling a modern, efficient, service led HR function. Based along the M5 corridor in the South West this is a hybrid role.

The Role

• Reporting into senior HR leadership, you will:
• Lead and develop a high performing People Services function
• Drive continuous improvement across HR operations and service delivery
• Oversee payroll delivery, ensuring accuracy, compliance and timeliness
• Take ownership of HR systems, data integrity and user experience
• Lead HR administration across the full employee lifecycle
• Deliver insightful people data and reporting to support business decisions
• Drive automation and efficiency across core HR processes
• Champion a self service, manager led HR operating model
• Establish and monitor service standards and SLAs across the function
• Act as a key partner to stakeholders across the business

About You

You will bring:

• Proven experience leading HR operations or shared services teams
• Strong knowledge of payroll, HR systems and HR administration
• Experience using data and insights to drive decision making
• A track record of delivering change and improving HR service delivery
• Excellent stakeholder management across senior leaders and wider teams
• Strong communication skills with the ability to influence at all levels
• A proactive, solutions focused mindset with pace and agility

What's in it for you

• Opportunity to lead and shape a critical HR function
• Exposure to large scale transformation and change programmes
• A collaborative, forward thinking environment
• Strong focus on continuous improvement and innovation
• Competitive salary and benefits package

If you are an experienced HR operations leader looking to make a tangible impact in a complex, evolving environment, we would love to hear from you.

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