Payments & Investigations Analyst

Job Advertisement: Payments & Investigations Analyst

Location: London (Hybrid) Duration: 12 months (likely extension) Working Pattern: Full Time

Role Overview: We are seeking a detail-oriented Payments & Investigations Analyst to join our financial services team. In this pivotal role, you will ensure that daily operational tasks are completed accurately, on time, and in line with our established procedures. You will address issues proactively, maintain operational standards, and enhance our payment-related processes.

Key Responsibilities:

• Manage group email inboxes, ensuring timely responses to all inquiries.
• Process payment-related investigations daily, resolving outstanding items efficiently.
• Execute daily cash pooling to meet customer target balances within set deadlines.
• Ensure all investigations are addressed within 24 hours, keeping all stakeholders informed.
• Oversee the SAA Messaging database, allocating incoming SWIFT messages to relevant teams.
• analyse and report on compliance with regulation EU2023/1113 for EMEA offices, documenting any failed transactions as investigations.
• Generate monthly reports on investigations related to EU2023/1113.
• Respond to Requests for Information (RFI) from internal and external departments, ensuring adherence to SLA guidelines.
• Contribute to cross-training initiatives and team succession planning, providing one-on-one reviews and appraisals.
• Assist in the creation and execution of User Acceptance Testing (UAT) plans and scripts.

Accountabilities:

• Build and maintain trusting relationships with internal and external customers.
• Regularly review and update desktop procedures to ensure compliance with bank policies.
• Propose ideas for improving efficiency through Kaizen principles.
• Collaborate with team members to meet objectives and complete ad hoc tasks within defined timeframes.
• Follow compliance procedures diligently, attending training sessions and applying learnings to daily operations.

Knowledge, Skills, and Experience Required:

• Strong understanding of payment-related investigations, including sanctions and fraud RFIs.
• Proficient in commercial payments, CHAPS, BACS, SWIFT, SEPA DD, SEPA CT, and local ACH systems.
• Familiarity with retail banking products, such as cheques and direct debits, is advantageous.
• Excellent customer service skills with the ability to think critically and apply risk-based logic to resolve issues.
• Strong communication skills, capable of engaging effectively at all levels.
• Self-motivated, energetic, flexible, and collaborative.
• Experience in User Acceptance Testing (UAT) is essential.

Join Us: If you are ready to take on a vital role in our financial services team and contribute to enhancing our payment processes, we encourage you to apply. Bring your expertise, innovative ideas, and collaborative spirit to our organisation and help us drive positive social change.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.