Customer Service Operator (overnight 22:00-07:00, Monday to Thursday)

HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.

We are currently recruiting a Customer Service Operator to join our existing team to help deliver support to patients, GPs and other Healthcare professionals across the UK & Ireland. No previous healthcare experience is required as we provide full training.

We are a 24/7 service and we have an opportunity for an overnight position; Monday to Thursday 22:00 to 07:00. This is a fixed term contract for 6 months; with possible extension to 12 months.

Requirements

About the Role

• Act as the first point of contact for incoming calls, dealing with queries effectively.
• Manage patient requests, including booking appointments and communicating with GPs and other healthcare professionals.
• Perform administrative tasks such as processing prescriptions, referral letters, and other healthcare documentation.
• Accurate recording and storage of information in line with company policies.

About You

• Excellent customer service skills and strong attention to detail.
• Strong verbal and written communication skills.
• Prior experience in call handling or contact center work is desirable, but full training will be provided.
• High emotional intelligence with the ability to empathize with patients.
• Proficient in Microsoft Office applications.

Benefits

• You will receive ongoing training and support
• Opportunity for career progression
• Company Pension scheme
• Life Insurance
• Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
• 28 days holiday (inclusive of UK bank holidays)
• Pizza lunches and free snacks
• Free parking

Salary

We are a Real Living Wage Employer and our hourly rates of pay start at £13.45 plus additional uplift of £1-2 per hour for evening work.

About HealthHero

HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency. Active in the UK, Ireland, France and Germany, HealthHero offers 5 million consultations annually and provides services to 30 million covered lives. Our mission is simplifying healthcare, improving lives.

We’re proud to be recognised as a which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.