Tank Transfer Agent

Customer Service Administrator (Tank Transfer Agent)

Tachbrook Park, Warwick 6 Months Fixed Term Contract, Full-time, Hybrid - initial training onsite £28,000 per annum

Are you ready to take the next step in your career? Whether you’re looking for your first office-based role or a new opportunity to grow your skills, this could be the perfect fit for you.

We’re looking for a friendly, motivated individual with great communication skills and a positive attitude to join our team as a Customer Service Administrator (Tank Transfer Agent). You’ll play a key part in supporting customers as they switch their LPG supplier, making sure their experience is smooth, simple, and stress-free.

What you’ll be doing

• Supporting domestic customers moving to or from Calor Gas.
• Delivering excellent customer service via phone, email, and letter.
• Liaising with internal teams to ensure customer transfers are completed accurately and on time.
• Handling general customer enquiries, particularly during busy periods.
• Completing a variety of administrative tasks with attention to detail.

What we’re looking for

• Confident communicator
• great written and verbal skills.
• Customer-focused
• professional, approachable, and empathetic.
• Proactive and organised
• able to manage your time and take initiative.
• Familiar with Microsoft Office (Outlook, Word, Excel).
• Experience in retail, customer service, or administration is beneficial, but not essential.
• A team player who’s eager to learn and grow.

Why you’ll love working with us

• Hybrid working
• after initial training on-site, you’ll have the flexibility to work both from home and the office.
• Career development
• full training and ongoing support to help you build your skills and confidence.
• Great team culture
• supportive colleagues and a company that values collaboration, inclusion, and continuous improvement.
• Be part of something meaningful
• helping customers transition smoothly to sustainable energy solutions.

What we can offer you:

• 25 days annual leave plus Bank Holidays
• Private Medical Insurance
• Company Pension Scheme (Salary sacrifice - single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years)
• Life Assurance
• Staff discounts on gas
• Shopping discounts

If you’re enthusiastic, customer-focused, and ready to start a rewarding career, we’d love to hear from you!