Admin Support Officer

Main Purpose of the job. Admin Support Officer hybrid

Admin Support Officer To provide comprehensive administrative and clerical support to the Street Environment Services team, ensuring efficient delivery of operational and strategic objectives. The role will involve managing documentation, coordinating communication, and supporting service delivery processes related to waste management, street cleaning, and environmental compliance.

General Administrative Support Admin Support Officer hybrid

Receive, sort and distribute incoming and outgoing post (including via electronic systems)

File records in an accurate and timely fashion and maintain electronic or paper filing systems

Photocopy, fax and scan documents to ensure information can be distributed to intended recipients

Collate, print and distribute documents or materials as required

Manage and respond to customer requests and complaints through multiple channels, including iCasework, Members’ Enquiries, and Corporate Complaints.

Handle service requests and complaints professionally and efficiently.

Take accurate notes at meetings or other events, ensuring confidentiality is maintained at all times

Coordinate casework for the service, referring more complex cases to the Senior Admin Officer

Raise Purchase Orders (PO’s) and process invoices as required.

Undertake data collection from a variety of sources to support the provision of management information.

Issue stationery, supplies and other equipment (including service-specific items) when requested, following standard approval processes.

Receive deliveries and check goods received against purchase order forms

Admin Support Officer Provide basic information on individual services, processes or legislation/procedures and signpost to other sources of information (including relevant officer or service)

Take payments from customers in accordance with Council financial regulations.

Obtain necessary customer documents and verify as required

Produce and distribute public information materials

Extract basic information from systems or databases and provide reports to managers as part of service, departmental, organisational or national reporting requirements

Undertake basic information searches when required (using the internet, intranet or other sources)

Provide basic project management support as requested

Experience Admin Support Officer

The ideal candidate will have demonstrable experience in providing a high-quality and comprehensive administrative service, ensuring core business processes are delivered to agreed performance standards. They will be confident in dealing effectively with the public and possess strong interpersonal skills. Experience of working collaboratively within a busy team environment is essential, along with the ability to handle confidential and sensitive issues with discretion and professionalism. Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, is required to support efficient and accurate administrative tasks.