RQ1710832

Purpose of the post:

Rhondda Heritage Park requires a two day receptionist to cover a vacant post.Days required to work are a regular Friday and Saturday.

What you will deliver:

1. To undertake general administration duties such as dealing with post, and associated work.

2.To use and be competent with computerised systems including stock system online bookings and retail system.

1. To take bookings for admissions both on line and in person and update associated paperwork.

4.To work alongside permanent staff providing additional support as necessary to meet fluctuating levels of user demand.

1. To answer visitor enquiries in relation to Rhondda Heritage Park and its facilities and activities developing a knowledge and understanding of the venue to transfer to users and actively promote the venue.

2. To be point of contact for all visitors to the Park.

3. To answer telephones and re route calls as appropriate.

4. To maintain stock levels in retail area and keep area to a clean standard

5. To work in other areas on event days on site as requested.

To undertake such other duties and responsibilities commensurate with the grade, as may be reasonably required by the Service Director, or as a mutually agreed development opportunity.

Excellent IT skills

Welcome host or equivalent customer care qualification

Experience of dealing with general public

Experience of online/front of house booking systems

Frontline service delivery

Knowledge of booking system

Experience in working with retail systems