Principal Business Support Manager

• Principal Business Support Manager Responsibility for managing and updating Legal Services work practices to meet the Law Societys Practice Management Standards, Lexcel. To manage the relationship with the external assessor, including selecting the assessing body.

• Overall responsibility for ensuring conformity to internal quality systems and monitoring across a wide range of performance indicators including: client satisfaction, speed of transactions, file review, individual productivity, overheads, expenses, training etc.

• Principal Business Support Manager Responsible for ensuring that Legal Service comply with the Councils corporate standards, policies and procedures, e.g., HR policies, Financial Regulations etc.

• Responsibility for liaising with customers to establish satisfaction levels with service and establish service needs and demands for the future.

• Responsible for ensuring that any negative feedback from clients is addressed and action taken to minimise future incidents.

Service and Business Planning Principal Business Support Manager

• To take a strategic role on the legal management team, with responsibility for ensuring team members meet their agreed targets.

• To undertake special projects for the Head of Legal Services, including benchmarking and business process redesign.

• Principal Business Support Manager To produce business and service plans which are regularly updated and discussed. The business continuity plan addresses both strategic and operational issues.

• To gather data and calculate recharges to client departments and external clients.

• To oversee the Framework contract for external legal advice.

• To produce and analyse high level management information from the case management system, including time management and case numbers.

• To research, produce, and update complex documents, such as reports and procedural manuals.

• To benchmark performance of Legal Services against other local authorities.

Knowledge and Skills Principal Business Support Manager

The Practice Manager undertakes work of a complex nature which requires detailed knowledge and skills in a diverse range of specialist disciplines. In most of these areas

they will have the highest level of knowledge within the service. It is expected that the post holder would be graduate calibre, or equivalent.

Functions (work areas) include: Principal Business Support Manager

• Lexcel practice management standards: to interpret, update and review working practices
• Service and business planning: to develop strategy within a legal environment
• Information management: to manage an archive and associated IT records, also to manage time recording and case management
• Budget management and control processes
• Policy: to interpret and apply policies

Disciplines (skill areas) include: Principal Business Support Manager

• Managing an accredited quality management system
• Management skills
• Staff management
• Change management
• Business process redesign

IT skills: Principal Business Support Manager

• to select, maintain and modify systems, and produce and interpret management information
• Practical IT skills in: Outlook, Excel and Word
• Research and analytical skills: to collate, interpret and present complex information; to write reports and interpret policies, standards and procedures; to produce documentation which complies to strict requirements;
• Policy: knowledge of policies and initiatives e.g. IT; Procurement;
• Financial Regulations; Information Management; Health & Safety; Performance Indicators; Corporate Priorities; HR; Risk Management; Business Continuity
• Numeracy: to manage and monitor a budget
• Good written and verbal communications
• Experience and knowledge of Local Government
• Experience and knowledge of Legal work