Payments - Business Analyst

6 month contract - Inside IR35

Investment Banking

50% London office travel required

Core accountabilities of role

Business analysis

• Map existing workflows and systems for operational processes, including account maintenance lifecycle, cheque processing and general ledger reconciliations, in order to analyse and synthesize semi-complex activities.
• Gather operational requirements by liaising with cross-functional stakeholders.
• Perform reviews of regulatory requirement documentation in alignment with Legal & Compliance alongside operational SMEs.

Project coordination

• Translate the findings from each investigation into clear, actionable change and/or improvement proposals - including benefits, risk assessments, and high-level implementation plans.
• Develop simple project plans (timelines, owners, deliverables) for initiatives. Maintain the plan against progress, raising issues or risks early to the relevant escalation point.
• Coordinate workstreams across Front Office, Operations, IT, Finance, Risk, Legal and Compliance, ensuring every stakeholder understands their role and the agreed timeline. Governance, reporting & communication
• Prepare and circulate governance packs, meeting minutes and action tracking logs for the Local Operations and CEP governance forums.
• Produce regular status reports for senior management, highlighting progress, emerging issues and any decisions required.
• Create concise, well-structured PowerPoint decks and written documents tailored to different audiences (executives, line managers, technical teams).

AI & innovation support

• Review the current use of large language model tools within the Local Operations function, capture ideas for future AI enabled improvements and feed those into the broader transformation pipeline. Budget & cost allocation support
• Assist the Business Manager with the administration of the team's budget, ensuring spend is captured accurately and cost allocation reporting is up to date. Ad-hoc coordination
• Step in to coordinate cross departmental tasks or temporary initiatives as required, providing flexible organisational support to keep the wider team moving forward.

Knowledge, Skills and Experience

• Operational banking knowledge - Understanding of banking processes (account opening, cheque handling, reconciliations) and the ability to map those processes against control requirements.
• Stakeholder liaison - proven experience engaging diverse internal teams (front office, operations, IT, finance, risk, legal) to gather detailed information, negotiate ownership and drive consensus.
• Regulatory insight - ability to read, interpret and translate regulatory texts (e.g., FSCS, PSD2, UK payments rules) and translate these into practical operational controls.
• Project management capability - experience planning, tracking, and reporting on small to medium size projects and change initiatives; familiarity with PM approaches is a plus.
• Analytical & problem-solving mindset - comfort working with semi complex situations, synthesising data from many sources and proposing pragmatic, improvement focused solutions, familiarity with process improvement methodology, e.g. lean six sigma, is an advantage.
• Communication excellence - strong written and verbal skills; ability to produce clear documentation and compelling presentations for senior audiences.
• Organisational agility - comfortable juggling several assignments at once, adapting quickly to shifting priorities and deadlines.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.