Customer Service Complaint Handler

Think Specialist Recruitment are delighted to be working with a leading organisation based within the Amersham area. This well-established client of ours have an exciting opportunity for a candidate to join their dispute resolution team. This opportunity would suit a candidate who has worked within a customer focused team and handling complaints through to resolution.

This position is an initial 6-month FTC and we are looking for someone to start ASAP.

Salary - £32,000pa

Hybrid working (2 days in the Amersham office)

Free parking available

Some of the duties will include:

• Respond to queries, ensuring timely and accurate resolutions
• Manage cases, ensuring that complaints are processed in line with SLA's
• Gather supporting documentation to investigate complaints, trace case progress through the database
• Analysing evidence provided by all parties and drafting clear explanations for the decision reached
• Maintain accurate and up to date records of complaints and relevant documentation in the database
• Interpret data and statistics to provide insights and recommendations
• Respond to queries, ensuring timely and accurate resolutions

The suitable candidate:

• Investigative character and ability to analyse documentation
• Strong attention to detail
• Great team player
• Positive with a proactive attitude
• Strong written and verbal communication skills

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support