Student Success Assistant

Student Success

Paisley campus (but may be required to travel to other campus

locations)

Student Success Assistant

Salary: Grade 3 £25,804- £27,319 per annum

Full time: 35 hours per week

Fixed Term: 9 months

Unfortunately, this role is not eligible for visa sponsorship in line with Home Office requirements. Applicants will therefore be unable to secure a Skilled Worker visa for this role and will require an alternative source of right to work in the UK.

**THE POST

• Student Success Assistant**

The University of West of Scotland are recruiting for a Student Success Assistant on a fixed term basis to join the Student Success team.

The Student Success Team is responsible for proactively engaging with students to support retention, progression, and successful transition to and throughout their University experience. Grounded in the values of respect, integrity, accountability, and inclusivity, the team ensures that every student, whether home or international, feels supported, understood, and empowered throughout their academic journey

As a Student Success Assistant, you will play a key role in providing proactive and respectful support to students facing a range of challenges such as low engagement, understanding the implications of resits, plagiarism panel outcomes, extenuating Circumstances submissions, interruptions to study, and withdrawal requests. With support from your Line Manager, you will use data and analytics to identify and engage individual students and groups who may benefit from timely intervention. Through this approach, the role helps ensure all students are equipped to achieve their potential and succeed at UWS

As a responsive resource, the role will also support the wider work of the Student Success Hub during peak periods, collaborating respectfully and constructively with colleagues. The postholder will contribute to the work of the Student Hub Assistants at busy times of the year, with full training and support provided.

The successful candidate should have the following:

• Relevant HNC or SVQ level 3 or equivalent.
• Previous experience in a customer service/customer facing role in a highly customer focussed environment, preferably in FE or HE.
• Administration experience.
• Excellent communication skills (both verbal and written).
• Good organisational/administration skills with the ability to effectively prioritise tasks and manage own time
• Highly effective communication and interpersonal skills, with ability to present information to different groups appropriately.
• An understanding and awareness of confidentiality issues and.
• Understanding of IT systems used to support excellent customer service.

ABOUT US

The University of the West of Scotland is one of Scotland’s largest and most dynamic modern universities. Our reach across the country, together with our London campus, means that UWS is a significant force in global knowledge creation, innovation, and a leading provider of undergraduate, postgraduate and research degree education. Our degrees provide students with a transformational experience; equipping them with highly sought-after graduate skills that set them up for global success in world-leading sectors, industries and businesses.

With cutting-edge courses, modern pedagogy and practical knowledge, we enable our students and staff to experience the joy of learning, teaching, research and innovation, and apply their knowledge for the benefit of others.

UWS is officially ranked by Times Higher Education in the top 200 universities worldwide under 50 years old (2024 Young University Rankings)

Our professional services teams are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation. You will join a supportive and dedicated team, playing a key role in a range of work that will help drive forward our ambition to deliver world-leading research, and graduates who will design, shape and build a new future.

We offer our staff a caring and supportive environment, across five campuses, and a competitive benefits package which includes:

• 24 days of annual leave, plus a further 12 days for public/university holidays
• An additional days leave on your birthday
• Defined benefit contribution pension scheme (including death in service benefits upon joining the scheme
• A flexible approach to working pattern and work-life balance
• Employee discount scheme across 3,500 retailers
• Fitness facilities across our campuses
• Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme
• Professional, career and research development opportunities.

Closing Date: Tuesday 17th March

Interview Date: Week commencing Monday 30th March

Please note that the appointment will be made on the first point o